Housing Services Lead - Worcester, Worcestershire

Housing 21; Worcester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Blue Light Card discount

Nine-day fortnight

Holiday trade scheme

Occupational Sick Pay

Occupational Maternity Pay

Job summary

Housing 21 is seeking a Housing Services Lead in Worcester to support residents in an Extra Care scheme. You will assist the Housing and Partnership Manager to ensure resident involvement informs service delivery and enables residents to live independently.

The role requires housing/tenancy experience, strong health and safety knowledge, excellent communication, and proficient digital skills. A nine-day fortnight and comprehensive benefits are included.

Qualifications

• Experience in housing or property management with resident-facing services.
• Solid health and safety knowledge and RoSH regulations.
• Excellent written and verbal communication and relationship-building.
• Strong organisational and administrative skills with records management.
• Collaborative, proactive problem-solving approach.
• Familiarity with tenancy management processes and housing systems.
• Good digital skills, including Excel, Word, PowerPoint, Outlook, MS Teams.
• Willingness to work towards Level 3 Housing Apprenticeship if needed.

Responsibilities

• Assist Housing and Partnership Manager to link resident involvement with service delivery.
• Support residents to live independently in Extra Care scheme.
• Coordinate with residents, colleagues and contractors; maintain records.

Skills

Housing / property management

Health & safety (RoSH)

Communication

Organisational skills

Teamwork / collaborative

Tenancy management systems

Microsoft Office (Excel, Word, PowerPt

Level 3 Housing Apprenticeship (wiling

Job description

Housing Services Lead - Worcester, Worcestershire

Employer:

Housing 21

Location:

Worcester, Worcestershire, WR5 2GN

Pay:

£29,994 to £29,994 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

08/11/2026

About this job

Hours: 35 hours per weekAre you passionate about making a positive difference and providing high quality services?

Do you really care about people?

Want great benefits, flexible working and learning and development opportunities to boot?

You’ll fit in well here.We’re growing.

Quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.We have big ambitions and are looking for superstars to join us.Within the role of Housing Services Lead you will assist the Housing and Partnership Manager in ensuring resident involvement is intrinsically linked to delivering excellent housing services and enabling residents to live independently within a designated Extra Care scheme.Curious to know more?

If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.We’d love to meet you!

What we’re looking forThe essential requirements for the role include:

• Experience in housing or property management with a focus on resident facing services and engagement
• Solid understanding of health and safety and other RoSH regulations
• Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues, and contractors
• Strong organisational and administrative skills, including maintaining accurate records and managing competing priorities
• A collaborative working style, with a proactive approach to problem-solving
• Familiarity with tenancy management processes and housing management systems
• A good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)
• Willing to work towards Level 3 Housing Apprenticeship (if not held)

Why us?We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more.As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week.

Further details on how this works will be discussed with successful candidates upon an offer being made.An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.Closing date for applications is 8 November 2026, with interviews taking place 10 November 2026.Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received.