Resident Experience Coordinator - West Midlands, UK

Housing 21; West Midlands; Presencial; GBP 12 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Holiday Pay

Occupational Sick Pay

Occupational Maternity Pay

Health Cash Plan

Blue Light Card

Car Lease Scheme

Cycle to Work Scheme

Employee Assistance Programme

Training and development

Resumo da oferta

Housing 21 is seeking a Resident Experience Co-Ordinator for the West Midlands. You will design and deliver meaningful activities for residents, promoting social inclusion and fun, co-produced with residents.

You will partner with external stakeholders to boost community engagement and help develop engagement procedures. The role requires a good understanding of older residents, relevant digital skills, and the ability to manage budgets.

Qualificações

• Experience with vulnerable people and supporting residents.
• Ability to plan and deliver themed activities/events for diverse groups.
• Experience in managing budgets and resources.

Responsabilidades

• Coordinate high-quality activities and social inclusion for residents.
• Engage with external partners to promote community involvement.
• Support development of engagement models and procedures.

Conhecimentos

Vulnerable people experience

Themed activities delivery

Budget management

Community engagement

Digital literacy

Ferramentas

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

MS Teams

Descrição da oferta de emprego

Resident Experience Coordinator - West Midlands, UK

Employer:

Housing 21

Location:

West Midlands, UK, NO CODE

Pay:

£13,426 to £13,426 per year, Competitive

Contract Type:

Permanent

Hours:

Disability Confident:

No

Closing Date:

01/11/2026

About this job

Hours: xx hours per week Shift Pattern: Are you passionate about making a positive difference and providing high quality services?

Do you really care about people?

Want great benefits, flexible working and learning and development opportunities to boot?

You’ll fit in well here.

We’re growing.

Quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

Within the role of Resident Experience Co-Ordinator you will ensure all residents receive a high quality, and meaningful activities programme, to promote social inclusion for all residents and encourage fun and motivational activities which are specific to the scheme/village and are co-produced with residents.

You will work with external stakeholders promoting community engagement within the service and encourage resident involvement and assist in the development of models and procedures for effective engagement.

Curious to know more?

If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you!

What we’re looking for The essential requirements for the role include: A good knowledge of older people and the issues pertaining to them Experience of working with vulnerable people A good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams) Experience of developing and delivering themed activities/events capable of engaging a diverse audience with diverse needs (desirable) Proven track record in delivering a creative and inclusive approach to older people’s wellness and activities (desirable) Experience in managing budgets (desirable)

Why us?

At Housing 21 we’re proud to be actively recognising the importance of our employees and rewarding them accordingly.

You will receive:

• Holiday Pay
• Occupational Sick Pay
• Occupational Maternity Pay
• Health Cash Plan

• certain terms will apply
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Car Lease Scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Training and development
• An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).