Advice and Support Team Leader

Bristol City Council; Temple Cloud; Hybride; GBP 44 000 - 48 000; Plein temps

Résumé du poste

Bristol City Council is seeking a Team Leader to guide a team of Senior/Housing Officers in the Private Housing Licence Processing & Advice and Support Unit. You will lead, motivate, and support the team to deliver high-quality licensing services and strong customer service.

The role involves supervising frontline officers, managing license applications, and contributing to the expansion of licensing schemes while ensuring service delivery standards are met.

Qualifications

• Experience supervising frontline housing officers.
• Ability to manage a processing unit for property licences.
• Strong customer service and service delivery focus.

Responsabilités

• Lead a team of Senior/Housing Officers within the Private Housing Licence Processing & Advice and Support Unit.
• Motivate a team with a positive attitude and passion to ensure great customer service and service delivery.
• Provide guidance and support to the team and oversee the property licence application processing.
• Manage and supervise the area of the service's property licence application processing and ensure effective delivery.

Connaissances

Team leadership

People management

Customer service

Housing knowledge

Description du poste

Full Time, Permanent

BG12 £44,253 - £47,665 (with option for progression to Higher lever Advice and Support Team Leader at BG13 £48,738 - £51,928)

Bristol is a vibrant city, with nearly 30% of Bristol's population living in the private rented sector. The City Council's Private Housing Service sets out to maintain and improve housing conditions in this sector. The service is responsible for privately owned and rented properties including the licensing of rented properties.

The service has expanded its licensing functions following approval of two new schemes in 2024. A city-wide additional licensing scheme and a selective licensing scheme in 3 wards of the city.

A fantastic opportunity has arisen for a Team Leader to lead a team of Senior/Housing Officers within our Private Housing Licence Processing & Advice and Support Unit.

Would you like to work in one of the largest Private Housing Services in the country, and contribute to improving the cities private rented sector housing standards?

We are looking for someone who can motivate a team with positive attitude and passion to ensure great customer service and service delivery.

You will be managing and supervising a small team of front-line officers to lead on an area of the service's property licence application processing, and providing guidance and support to the team, along with associated work.

Please note that interviews are expected to be held on 10 December 2026.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

Disability Confident Employer

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact Shona Ali

Sponsorship

Bristol City Council are not offering sponsorship for this role.

Diversity Statement

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Personal Information Handling

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.