Housing ASB Team Manager

Bristol City Council; Temple Cloud; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension scheme

Generous annual leave

Job summary

Bristol City Council are seeking an experienced Anti-Social Behaviour Team Manager to lead the newly integrated ASB Service within Housing Management. You will guide prevention, investigation and resolution of ASB, driving the ASB Action Plan and transforming service delivery with a focus on resident engagement and partnerships.

This role offers the chance to influence service design across Housing, work with policing, safeguarding partners and wider stakeholders, and to deliver safer

Qualifications

• Significant experience managing anti-social behaviour services and complex cases.
• Proven ability to motivate, coach and develop teams.
• Experience leading service improvement and managing change.
• Excellent knowledge of housing, tenancy and ASB legislation.
• Strong partnership-working and influencing skills.
• Ability to use data and resident feedback to drive outcomes.
• Commitment to delivering outstanding services for residents.

Responsibilities

• Lead, motivate and develop a high-performing ASB team.
• Oversee complex, sensitive and high-risk cases.
• Drive service improvement and transformation activity.
• Strengthen partnership working across the city.
• Use performance information and resident feedback to improve outcomes.
• Ensure compliance with legislative and regulatory requirements.
• Support safe, well-managed neighbourhoods.

Skills

ASB management

Leadership

Change management

Housing law

Partnership skills

Data-driven insights

Resident-focused service

Job description

Full Time, Permanent

Help shape the future of anti-social behaviour services in Bristol and make a lasting difference to residents and communities.

This is an exciting opportunity to lead and shape our newly integrated Anti‑Social Behaviour Service within Housing.

Following the recent transfer of Bristol's Anti-Social Behaviour Service into Housing Management and Estates Services, we are bringing together neighbourhood management and ASB services to create a stronger, more joined-up approach to supporting residents, tackling community concerns and delivering safer neighbourhoods for our residents.

We’re looking for an exceptional Anti‑Social Behaviour Team Manager to lead this important service and play a key role in delivering our ASB Action Plan. Working at the heart of our Housing Management team you will help improve resident confidence, strengthen partnerships and ensure we achieve better outcomes for communities across Bristol.

This is a genuine opportunity to influence how services are designed, delivered and improved, while leading a dedicated team committed to making a positive difference.

About The Role

As the ASB Team Manager, you will provide leadership to a specialist team responsible for preventing, investigating and resolving anti‑social behaviour across Bristol's council housing service.

You will lead delivery of our ASB Action Plan, helping to transform the service through a stronger focus on prevention, partnership working, resident engagement and continuous improvement. Working closely with Tenancy Management teams, legal services, safeguarding partners, Avon and Somerset Police and wider stakeholders, you will ensure residents receive a responsive, effective and compassionate service.

You Will

• Lead, motivate and develop a high-performing ASB team.
• Oversee complex, sensitive and high-risk cases.
• Drive service improvement and transformation activity.
• Strengthen partnership working across the city.
• Use performance information, customer insight and resident feedback to improve outcomes.
• Ensure compliance with legislative and regulatory requirements.
• Support the delivery of safe, well-managed neighbourhoods where residents can thrive.

The role is central to our ambition to improve resident confidence, deliver excellent landlord services and meet the expectations of the Regulator of Social Housing's consumer standards.

About You

We’re looking for an experienced and inspiring leader who combines operational expertise with a genuine passion for improving residents' lives.

You Will Bring

• Significant experience managing anti-social behaviour services and complex casework.
• Strong leadership and people management skills with a proven ability to motivate, coach and develop teams.
• Experience leading service improvement and managing change.
• Excellent knowledge of housing, tenancy and ASB legislation.
• Strong partnership-working and influencing skills.
• The ability to use data, insight and resident feedback to drive performance and improve outcomes.
• A commitment to delivering outstanding services for residents and communities.

Most importantly, you'll share our belief that everyone deserves to feel safe in their home and neighbourhood.

Bristol City Council are not offering sponsorship for this role.

Please note that this role is subject to a Basic DBS Check.

Why Bristol City Council?

Housing Management in Bristol is on an exciting journey of transformation.

We're investing in our services, strengthening our leadership and focusing relentlessly on what matters most: delivering better outcomes for residents. Through our ASB Action Plan, we're building a more effective, accountable and resident-focused service that responds to community concerns and helps create safer neighbourhoods across the city.

This Role Offers The Opportunity To

• Lead a high-profile service with a direct impact on residents' lives.
• Shape the future direction of ASB services in Bristol.
• Deliver meaningful improvements for residents and communities.
• Work alongside passionate colleagues and committed partners.
• Play a key role in one of Housing Management's most important improvement programmes.

Join us

If you're a collaborative and ambitious leader who is passionate about improving services, supporting communities and making a real difference to residents, we'd love to hear from you.

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

Benefits

• Excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance.

We’re a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Interviews will be held in person 20 November in Bristol.

For More Information About The Role Please Contact

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.