Housing Team Leader (Homelessness & Rough Sleeping)

Gloucester City Council; Bishop Auckland; On-site; GBP 43,000 - 48,000; Full time

Benefits offered by this job

Annual leave benefits

Volunteer leave

LGPS & Life Cover

Training & development

EAP

Job summary

Gloucester City Council is seeking a Housing Team Leader to oversee homelessness services under Part 7 of the Housing Act 1996. Based in our central Gloucester office, you will lead frontline officers, ensure statutory processes are followed, and deliver trauma‑informed, person‑centred support in a fast‑paced environment.

This full‑time permanent role offers a generous benefits package, flexible working, and ongoing professional development. Closing date 8 November 2026.

Qualifications

• Experience leading housing/ homelessness teams.
• Strong knowledge of homelessness legislation and statutory processes.
• Proven ability to manage frontline staff and complex casework.

Responsibilities

• Lead and inspire the Housing Service to deliver statutory homelessness duties.
• Oversee assessments, prevention and relief work under Part 7 of the Housing Act 1996.
• Ensure governance, staff wellbeing and service quality in a fast-paced environment.

Skills

Leadership

Homelessness law

Staff management

Decision making

Job description

Housing Team Leader (Homelessness & Rough Sleeping)
Grade H £43,149- £47,665
Full time Permanent

We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

About the role

We have an exciting opportunity for a Housing Team Leader to join our Housing Services Team, focusing on Part 7 of the Housing Act to lead frontline delivery of statutory homelessness services within a fast paced and challenging operational environment that is passionate about delivering person centred, trauma informed support.

You will have operational responsibility for leading officers undertaking homelessness assessments, prevention and relief work, and complex statutory decision making under Part 7 of the Housing Act 1996.

This is a pivotal role, requiring confident leadership, sound legal understanding, and the ability to balance competing demands while maintaining service quality, governance and staff wellbeing.

What we need from you

You will be an experienced housing professional with:

• Lead and inspire the Housing Service
• Strong knowledge of homelessness legislation and statutory processes
• Proven experience of managing staff in a frontline statutory service
• Confidence handling complex, high risk casework and performance issues
• The ability to lead calmly and decisively under pressure
• Coach and support team members to grow in confidence, resilience, and skill
• Excellent communication, judgement and organisational skills

We offer a range of attractive benefits including:

Generous Annual Leave entitlement 25 days annual leave rising to 30 days after 5 years continuous service and (30 days annual leave for roles G and above only)

An option to purchase 10 days of additional leave per year.

2 days paid leave every year to participate in local volunteering activities.

Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary

Regular Training, career development and qualification opportunities.

Supportive and positive working environment with regular, robust supervision.

Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service.

Enhanced family friendly leave and pay.

Cycle to Work scheme (Salary Sacrifice -T&C apply).

Car Scheme (Salary Sacrifice -T&C apply).

Employee discount scheme.

Discounted tickets for local events, and reduced rate use of GL1 Leisure facilities

Free Flu-jabs

Access to employee led networks such as Black Worker’s, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group.

For an informal discussion about the role please contact Michelle Wheatley Housing Services Operational Lead via [e-mail]

Closing date: 8th November 2026