Housing Resolutions Officer

Essential Employment; Wembley; On-site; GBP 24,000 - 35,000; Full time

Job summary

Essential Employment in Wembley is seeking a Housing Resolutions Officer to visit households in temporary accommodation, offering guidance on housing options and prioritising Housing Register status and individual needs.

You will work with the Social Housing Assessment and Lettings team to monitor bidding activity, refer clients to employment and training services, and assist with welfare entitlement issues as they relate to housing stability.

Qualifications

• Experience in housing services or welfare reform guidance is desirable.
• Ability to visit households in temporary accommodation and provide clear housing option advice.

Responsibilities

• Visit households in temporary accommodation to advise on housing options and manage expectations.
• Collaborate with the Social Housing Assessment and Lettings team to monitor bidding activity and support households.
• Signpost or refer households to employment, training, and other services as needed.
• Provide advice on welfare entitlements and employment opportunities affecting housing options.
• Ensure tenancy/licence compliance and take action where serious breaches occur to recover accommodation.
• Investigate licence refusals, appeals, and legal representations to meet statutory duties.
• Investigate domestic violence cases and manage associated safety risks.
• Promote efficient use of the temporary accommodation budget and support move-on strategies.
• Identify suspected fraud and coordinate with the Resolutions Team Leader on appropriate action.

Job description

Housing Resolutions Officer needed inWembley, £21.41ph

PAYE – Reference: 000B 7367 / 1

• To visit households in temporary accommodation to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs and aspirations, their priority on the Housing Register and ability to sustain other options, including intermediate housing options and private rented accommodation.
• To work with the Social Housing Assessment and Lettings team to monitor biding activity across households in temporary accommodation and offer support to those households who require assistance, in order to help them make informed choices about their future housing.
• To signpost/refer households in temporary accommodation to other agencies as required, including employment and training providers, supported housing services, children’s services or adult care.
• To assist homeless households in temporary accommodation deal with the effects of the welfare reforms by provide advice and assistance on employment opportunities and benefit entitlement.
• To encourage and help homeless households in temporary accommodation to comply with their licence or tenancy conditions, but where there is a serious breach of duty (including harassment, anti-social behaviour and hate crime) and/or the Client has discharged its homelessness duty, ensure the accommodation is withdrawn and recovered as efficiently and quickly as possible.
• To determine the Client’sdischarge of its legal obligations in cases where temporary accommodation is refused and to consider appeals, reviews and legal representations where appropriate to comply with statutory requirements.
• To investigate cases of domestic violence and fear of violence reported by households in temporary accommodation and take appropriate action to manage risks to personal safety.
• To promote effective use of the TA budget by regularly reviewing move on from emergency to settled temporary accommodation and investigating the reasons for long stays in high cost emergency accommodation.
• To support the development and implementation of temporary accommodation tenancy checks, investigate cases where there is concern that temporary accommodation has been abandoned, sub-let or misused and, where appropriate, take action to discharge the Client’s homelessness duty
• To identify cases of suspected fraud and misrepresentation and to take appropriate action in conjunction with the Resolutions Team Leader.

This is a full time role on a temporary basis.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.