Housing Repairs Support Officer (Hybrid)

Hinckley and Bosworth Borough Council; Hinckley; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Generous pension

Annual leave + bank holidays

Job summary

Hinckley and Bosworth Borough Council is seeking a Housing Support and Administration Officer in Hinckley to provide essential admin support for the Housing Repairs team. Based mainly at the Jubilee Building, you will handle customer enquiries, raise repair orders and coordinate appointments with tenants, contractors and engineers.

The role requires strong organisational skills, good IT ability, and a focus on delivering excellent customer service in a busy frontline environment.

Qualifications

• GCSE Maths and English (or equivalent literacy and numeracy skills).
• Experience delivering customer service in a busy customer-facing environment.
• Experience carrying out administrative duties and maintaining accurate records.
• Good IT skills, including the use of Microsoft Office applications.
• Strong verbal and written communication skills.

Responsibilities

• Acting as the first point of contact for housing repairs enquiries by telephone, email and written correspondence.
• Resolving customer enquiries wherever possible at first point of contact.
• Raising repair orders and arranging appointments with tenants, contractors and engineers.
• Undertaking repairs triage assessments and escalating emergency repairs, damp and mould reports and other hazards in line with procedures.
• Monitoring repairs and follow-on works to ensure timely completion.
• Maintaining accurate records using housing management, repairs and compliance systems.
• Processing tenant permissions requests and maintaining associated records.
• Supporting financial processes including tenant recharge invoices and schedule of rates checks.
• Assisting with gas servicing, electrical testing and other compliance administration.

Education

GCSE Maths and English (or equivalent literacy and numeracy skills)

Tools

Microsoft Office

Job description

Hinckley and Bosworth Borough Council is seeking a Housing Support and Administration Officer in Hinckley to provide essential admin support for the Housing Repairs team. Based mainly at the Jubilee Building, you will handle customer enquiries, raise repair orders and coordinate appointments with tenants, contractors and engineers.

The role requires strong organisational skills, good IT ability, and a focus on delivering excellent customer service in a busy frontline environment.