Housing Eligibility & Registration Officer (Hybrid)

Hinckley & Bosworth Borough Council; Hinckley; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

flexible working options

generous pension scheme

annual leave plus bank holidays

Job summary

Hinckley & Bosworth Borough Council is seeking a Housing Registration Assessment Officer on a fixed-term basis in Hinckley, Leicestershire. The role involves assessing housing register applications, providing housing advice and ensuring accurate processing in line with legislation and policy.

The post requires strong numeracy and communication skills, experience in an office setting, and the ability to handle sensitive cases. Hybrid working is available, with a closing date of 10 November 2026.

Qualifications

• Good standard of numeracy and literacy.
• Experience of working in an office or administrative environment.
• Experience of providing customer-focused services.
• Experience of using Microsoft Word and Excel.
• Ability to communicate effectively with customers, colleagues and partner agencies.
• Ability to organise and prioritise a varied workload while maintaining accuracy.
• Full UK driving licence and access to a vehicle for work purposes.

Responsibilities

• Assess applications to the Housing Register, ensuring eligibility, banding and housing need are accurately determined.
• Investigate and assess changes in applicants' circumstances, including household composition, income and medical needs.
• Provide front-line housing advice and assistance, identifying vulnerabilities and making referrals where appropriate.
• Help identify households at risk of homelessness and refer them for specialist assistance at the earliest opportunity.
• Manage council garage and garage plot records, allocations and administration.
• Sign up new tenants and process tenancy terminations, ensuring all documentation is completed correctly.
• Work collaboratively with colleagues, partner agencies and support services to deliver excellent customer-focused services.

Skills

Numeracy & literacy

Office environment experience

Customer-focused services

Communication

Organising workload

Full UK driving licence

Tools

Microsoft Word

Microsoft Excel

Job description

Hinckley & Bosworth Borough Council is seeking a Housing Registration Assessment Officer on a fixed-term basis in Hinckley, Leicestershire. The role involves assessing housing register applications, providing housing advice and ensuring accurate processing in line with legislation and policy.

The post requires strong numeracy and communication skills, experience in an office setting, and the ability to handle sensitive cases. Hybrid working is available, with a closing date of 10 November 2026.