Housing Registration Assessment Officer fixed term

Hinckley & Bosworth Borough Council; Hinckley; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

flexible working options

generous pension scheme

annual leave plus bank holidays

Job summary

Hinckley & Bosworth Borough Council is seeking a Housing Registration Assessment Officer on a fixed-term basis in Hinckley, Leicestershire. The role involves assessing housing register applications, providing housing advice and ensuring accurate processing in line with legislation and policy.

The post requires strong numeracy and communication skills, experience in an office setting, and the ability to handle sensitive cases. Hybrid working is available, with a closing date of 10 November 2026.

Qualifications

• Good standard of numeracy and literacy.
• Experience of working in an office or administrative environment.
• Experience of providing customer-focused services.
• Experience of using Microsoft Word and Excel.
• Ability to communicate effectively with customers, colleagues and partner agencies.
• Ability to organise and prioritise a varied workload while maintaining accuracy.
• Full UK driving licence and access to a vehicle for work purposes.

Responsibilities

• Assess applications to the Housing Register, ensuring eligibility, banding and housing need are accurately determined.
• Investigate and assess changes in applicants' circumstances, including household composition, income and medical needs.
• Provide front-line housing advice and assistance, identifying vulnerabilities and making referrals where appropriate.
• Help identify households at risk of homelessness and refer them for specialist assistance at the earliest opportunity.
• Manage council garage and garage plot records, allocations and administration.
• Sign up new tenants and process tenancy terminations, ensuring all documentation is completed correctly.
• Work collaboratively with colleagues, partner agencies and support services to deliver excellent customer-focused services.

Skills

Numeracy & literacy

Office environment experience

Customer-focused services

Communication

Organising workload

Full UK driving licence

Tools

Microsoft Word

Microsoft Excel

Job description

Housing Registration Assessment Officer - fixed term
Salary: £27,274 up to £30,515 per annum pro rata
Grade: 4
Location: Hinckley, Leicestershire (Hybrid working available)
Contract: Fixed term contract covering secondment until 7 October 2027or on return of post holder to substantive role, whichever is sooner

About the role

We are looking for a Housing Registration Assessment Officer to join our Housing Options team on a fixed-term basis. The role is responsible for assessing housing register applications, providing housing advice and supportand ensuring applications are processed accurately in accordance with housing legislation and the Council's Allocations Policy.

What you will be doing

• Assess applications to the Housing Register, ensuring eligibility, banding and housing need are accurately determined.
• Investigate and assess changes in applicants' circumstances, including household composition, income and medical needs.
• Provide front-line housing advice and assistance, identifying vulnerabilities and making referrals where appropriate.
• Help identify households at risk of homelessness and refer them for specialist assistance at the earliest opportunity.
• Manage council garage and garage plot records, allocations and administration.
• Sign up new tenants and process tenancy terminations, ensuring all documentation is completed correctly.
• Work collaboratively with colleagues, partner agencies and support services to deliver excellent customer-focused services.

About you

You will be a customer-focused and organised individual with experience of working in a busy office environment. You will have strong communication skills, be able to manage a varied workload, and have the confidence to deal sensitively with customers who may be facing housing difficulties or other challenging circumstances.

Essential criteria

• Good standard of numeracy and literacy.
• Experience of working in an office or administrative environment.
• Experience of providing customer-focused services.
• Experience of using Microsoft Word and Excel.
• Ability to communicate effectively with customers, colleagues and partner agencies.
• Ability to organise and prioritise a varied workload while maintaining accuracy.
• Full UK driving licence and access to a vehicle for work purposes.

Closing date: 10 November 2026

Interview date: 24 November 2026

Hinckley & Bosworth A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

We welcome applications from all of the community.

• flexible working options
• generous pension scheme
• annual leave plus bank holidays

Reasonable workplace adjustments are considered for all roles.