Housing Repairs Planner

Neway International Ltd; Sutton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing service provider in England is seeking a Planner to schedule and coordinate responsive repair works efficiently. The ideal candidate will have experience in planning, excellent communication skills, and strong organisational abilities. This role involves managing operatives' diaries, allocating jobs, and ensuring high standards of customer service. Join the team to contribute effectively to repairs in a customer-focused environment.

Qualifications

• Experience in planning, scheduling, or coordination roles within repairs or maintenance services.
• Strong organisational and IT skills, including use of scheduling systems.
• Excellent communication skills with residents and colleagues.

Responsibilities

• Schedule works orders through the in-house appointments system.
• Allocate repairs to operatives and subcontractors.
• Monitor and update job statuses daily.

Skills

Planning experience

Organisational skills

IT skills

Communication skills

Ability to prioritise

Knowledge of health & safety

Job description

About the Client

Sutton Housing Partnership manages housing services on behalf of the London Borough of Sutton, delivering high‑quality repairs and maintenance services to residents. The Business Unit Repairs team ensures responsive repairs are carried out efficiently, with a strong focus on customer satisfaction and operational excellence.

The Role

As a Planner, you will play a key role in scheduling and coordinating responsive repair works for operatives and subcontractors. You will ensure jobs are allocated, monitored, and completed within target times, while maintaining accurate records and supporting the smooth running of the repairs service.

Key Responsibilities

• Schedule works orders through the in‑house appointments system
• Allocate repairs to operatives and subcontractors, ensuring minimal turnaround times
• Monitor and update job statuses daily, including cancellations, overdue jobs, and follow‑on works
• Communicate professionally with residents, operatives, and stakeholders to provide accurate updates
• Manage operatives’ diaries, prioritising emergency work and adjusting schedules as needed
• Liaise with the supply chain to ensure subcontractors meet appointment obligations
• Maintain IT records and ensure Work in Progress (WIP) levels are manageable
• Support colleagues by covering absences and attending meetings/training sessions
• Work closely with Repairs Supervisors and Technical Inspectors to ensure accurate allocation of work

Candidate Requirements

• Experience in planning, scheduling, or coordination roles within repairs or maintenance services
• Strong organisational and IT skills, including use of scheduling systems and PDAs
• Excellent communication skills with the ability to liaise confidently with residents and colleagues
• Ability to prioritise tasks and respond effectively to unforeseen situations
• Knowledge of health & safety requirements and commitment to high standards of customer service

This is an excellent opportunity to join Sutton Housing Partnership’s Repairs team and contribute to delivering a responsive, customer‑focused service.