Housing Repairs Co-Ordinator

Brackenberry Limited; Greater London; On-site; GBP 28,000 - 37,000; Full time

Job summary

Brackenberry Limited, on behalf of Islington Council, is seeking a Housing Repairs Co-ordinator to manage repair requests, diagnose issues, schedule work and allocate to operatives or contractors. The role focuses on delivering high-quality customer service and ensuring compliance with council procedures.

Candidates should have experience in responsive repairs, IT knowledge, and the ability to handle calls and inquiries with accuracy and professionalism in a busy contact centre environment.

Qualifications

• Typing speed 30 wpm with good attention to detail.
• Knowledge of social housing issues.
• Experience in a responsive repairs environment or housing management systems.
• ITQ2 or equivalent information technology skills.

Responsibilities

• Diagnose repairs and raise orders on IT systems to contractors and book appointments.
• Respond to high volumes of calls in a contact centre to meet targets.
• Handle customer inquiries professionally, provide information and guidance per council procedures.
• Liaise with other departments, agencies and contractors to coordinate repairs.

Skills

Typing speed 30 wpm

Customer care

Education

ITQ2 or equivalent Information Technology skills

Tools

Housing management systems

Job description

We are working closely alongside a Local Authority in Islington to assist with the appointment of a Housing Repairs Co-ordinators, on a 3-month contract, likely to be extended at clients discretion.

Rate of Pay: £20.23 - £26.72 per Hour

Summary:

The Housing Repairs Co-ordinator is responsible for coordinating and managing housing repair requests, ensuring that repairs are accurately diagnosed, recorded, scheduled and allocated to the appropriate operatives or contractors. The postholder will provide a high standard of customer service by responding to enquiries, arranging appointments, resolving issues and handling complaints in accordance with council procedures.

Responsibilities:

• To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
• Experience of working in a contact centre answering high volume of calls to ensure targets are met.
• Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of Islington Council is projected.
• Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
• Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to Islington Councils performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.

Qualifications :

• Knowledge of the main issues affecting social housing.
• ITQ2 or equivalent Information Technology skills.
• Proven experience of working within a responsive repairs environment and housing management systems.
• Typing speed 30 word per minute with good attention to detail

Experience :

• Experience of dealing with all aspects of building maintenance / repairs in a busy environment
• Ability to problem solve and diagnose repairs accurately.
• Excellent Customer Care skill, experience of working with members of the public, and the ability to handle difficult situations in an open
  and honest manner.
• Experience of processing customers repair requests methodically and accurately within the appropriate policies, procedures and guidelines
  meeting tight deadlines.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

We are committed to equality in the workplace and is an equal opportunity employer.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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