Housing Repairs Co-ordinator

Aatom Recruitment; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local authority recruitment firm is seeking a Housing Repairs Co-ordinator for an initial 3-month contract with potential for extension. Key responsibilities include diagnosing housing repairs, managing customer service calls, and ensuring compliance with policies. Strong communication skills and experience in a contact centre are essential. The role targets improvements in service delivery and satisfaction. This position offers an exciting opportunity to work within the damp and mould team in Greater London.

Qualifications

• Knowledge of social housing and repairs.
• Experience in a contact centre handling calls.
• Ability to process requests adhering to policies.

Responsibilities

• Diagnose repairs and raise orders for contractors.
• Handle customer inquiries with a focus on care.
• Ensure service requests meet performance standards.

Skills

Communication skills

Customer service

Problem-solving

Job description

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Housing Repairs Co-ordinator on a 3 months contract initially with a possibility of further extension.

Responsibilities

• Knowledge and understanding of current issues relating to social housing and social housing repairs.
• To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
• Experience of working in a contact centre answering high volume of calls to ensure targets are met.
• Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of the client is projected.
• Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
• Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to client’s performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.
• To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required.
• To deal with customer complaints in accordance with the Complaints procedure and to elevate cases to Team Leaders as appropriate.

This role will be in the damp and mould team.

If this sounds good to you so far, please apply or contact us directly.