Neighbourhood Officer

CIH International Housing Group; Llandudno Junction; Hybrid; GBP 15,000 - 19,000; Part time

Benefits offered by this job

25 days annual leave (pro rata)

Blue Light Card discounts

Pension scheme

Job summary

North Wales Housing is seeking a part-time housing management operative to cover a patch in Llandudno Junction and surrounding areas, with hybrid working from Agile office, home, or patch-based locations. The role is 17.5 hours per week and offers a pro-rata salary of £17,349.

You will handle tenancy support, address anti-social behaviour, inspections, health and safety, and welcome visits, delivering a responsive service to residents while maintaining high standards.

Qualifications

• Experience of general housing management
• Experience delivering engagement activities for service users
• Willingness to complete a Basic DBS check
• Full UK driving licence required

Responsibilities

• Provide housing management service to a neighbourhood patch
• Address reports of anti-social behaviour
• Collaborate to develop resident-focused services
• Provide housing advice and support
• Ensure health and safety compliance
• Complete welcome visits for new residents
• Maintain a high level of service for residents

Skills

Positive attitude

Attention to detail

Deadline-driven

Initiative

Full UK driving licence

Basic DBS check willingness

Job description

(Part-time) Location: Agile - Llandudno Junction office / Home / Patch based working (Ynys Môn / Gwynedd)
Hours: 17.5 hours per week
Salary: £34,698 per annum (Pro-rata salary £17,349)
Contract: Permanent

About the role

We're seeking a motivated individual who is prepared to work on various aspects across housing management functions, including support alongside enforcement to address anti-social behaviour, complete scheme inspections and gas access visits, deal with matters relating to occupation contracts.

What you'll be doing

• Providing a housing management service to a neighbourhood patch
• Addressing reports of anti-social behaviour
• Working collaboratively to develop services that support the needs of residents
• Providing housing advice and support
• Ensuing health and safety compliance
• Completing welcome visits for new residents
• Ensuring a high level of service for residents

About you

You’ll have experience of general housing management, and of providing engagement activities for service users.

You’ll need:

• A positive "can-do" attitude
• Attention to detail
• The ability to work to deadlines
• To be able to work on your own initiative
• A full UK driving licence
• Willingness to complete a Basic DBS check

Why work with North Wales Housing?

• Make a positive impact in local communities across North Wales
• Enjoy steady, practical work where your efforts are clearly valued
• Be part of a supportive, friendly Services team
• Work for an organisation recognised with Investors in People Gold and Best Companies - Very Good to Work For
• Employee benefits include:
  
  • Minimum of 25 days annual leave plus bank holidays (pro rata)
  • Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
  • Blue Light Card discounts
  • Further studies support and career development opportunities
  • Employee health assistance, Annual Leave purchase and Cycle to Work schemes
  • Enhanced maternity and paternity pay
  • Generous contributory pension scheme

Our values

We work as One Team, build Trust, stay Open, and continue to Learn - always putting our residents and communities first.

At North Wales Housing, we're committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know - we're here to help you to be at your best.

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