Temporary Housing Register Advisor – Customer Support

Supertemps Ltd; Colwyn Bay; On-site; GBP 16,000 - 22,000; Full time

Job summary

Supertemps Ltd is seeking a Housing Register Advisor to support customers across North Wales. You’ll be the first contact for housing options advice, assess applications, and coordinate with other teams to ensure access to services.

The role involves frontline customer interaction, data entry, and producing reports. Office-based, full-time temporary position near Colwyn Bay, paying £13.82 per hour plus holiday pay.

Qualifications

• Previous customer-facing experience.
• Strong administration and telephone skills.
• Confident using Microsoft Office.

Responsibilities

• Providing friendly and professional advice to customers by telephone and face-to-face.
• Responding to housing enquiries, relocation requests and complaints.
• Assessing applications for eligibility in line with policies and procedures.
• Maintaining accurate customer and application records.
• Liaising with other departments and external agencies to support customers.
• Dealing professionally with enquiries from senior managers, elected representatives and members of the public.
• Attending meetings and panels as required.
• Produce reports and support the wider Housing Register team.

Skills

Customer service

Administration

Telephone skills

Microsoft Office

Tools

Microsoft Office

Job description

Supertemps Ltd is seeking a Housing Register Advisor to support customers across North Wales. You’ll be the first contact for housing options advice, assess applications, and coordinate with other teams to ensure access to services.

The role involves frontline customer interaction, data entry, and producing reports. Office-based, full-time temporary position near Colwyn Bay, paying £13.82 per hour plus holiday pay.