Housing Options Assistant

Wrexham County Borough Council; Wrexham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible working arrangements

Generous annual leave (up to 32 days)

Family-friendly policies

Job summary

Wrexham County Borough Council is seeking a Housing Options Assistant on a temporary basis until 31 March 2027. You will support the Housing Options Team with the day-to-day functions, handle enquiries from service users and landlords, and assist with temporary accommodation stock management and allocation to applicants.

Reporting to the Housing Options Team Leader, you will contribute to delivering services in line with corporate strategies and participate in related projects as needed.

Qualifications

• Strong customer service skills and clear communication abilities.
• Proficient IT skills and ability to handle enquiries from users and landlords.

Responsibilities

• Assist Housing Options Team with day-to-day tasks.
• Handle enquiries from service users and landlords.
• Assist with management of temporary accommodation stock and allocation to homeless applicants.

Skills

Customer service

IT skills

Tools

Microsoft Office

Job description

Temporary until 31/03/2027

As the Housing Options Assistant you will be assisting the Housing options Team in all aspects of the day to day functions. You will be responsible for handling enquires from service users and landlords alike. You will possess good IT skills and excellent customer service.

You will be required to assist with the management of the Council’s stock of temporary accommodation in order to maximise revenue for the team and to assist with the allocation of temporary accommodation to homeless applicants.

You will report directly to the Housing Options Team Leader and be required to support the Team Leader in delivering the services / projects in line with key corporate strategies.

For an informal chat about this exciting new opportunity or for more information, please contact Andrew Scarsbrook, 298816

The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.

The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

About Us

• Grymuso

The County Borough of Wrexham, located in North East Wales, is proud of its Welsh heritage and cultural identity. Over the years it has grown to reflect a population that is multi-religious and multi-ethnic and complements the diversity of our communities.

Centred on the city of Wrexham, which nestles between the Welsh mountains and the Cheshire plains, it’s a location that really can offer you the best of both worlds and we are proud of our city status (awarded in 2022 when we became the seventh city in Wales).

Wrexham County Borough Council is a unitary Council which delivers a wide range of services aimed at improving the lives of Wrexham residents and surrounding communities. We are committed to providing services through collaboration with local and national partners. With a focus on sustainable development, community wellbeing, and improving the lives of Wrexham residents and surrounding communities, Wrexham is a fantastic place to work, live, and learn.

The council is an inclusive employer with a workforce of around 5,500, offering diverse roles, training and development and rewarding career opportunities. Wrexham County Borough Council values innovation, bilingualism in English and Welsh, and welcomes applicants from all backgrounds.

As a Disability Confident Committed Employer, the council ensures accessible recruitment and support for disabled employees including offering a guaranteed interview (where essential person specification items are met). Additionally, veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria are met (where essential person specification items are met).

Employee benefits include:

• Membership in the Local Government Pension Scheme
• Flexible working arrangements
• Generous annual leave up to 32 days
• Family-friendly policies supporting caring and family commitments
• Work-life balance and flexi time (dependent on role)
• Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally
• Health & well-being resources, for example:
  • Healthy & Wellbeing Champions
  • Employee assistance programme with advice on staying healthy financially, mentally or physically:
    • Counselling (available 24/7, 365 days a year)
    • In-the-moment emotional support (available 24/7, 365 days a year)
    • Option to set health-boosting goals with small, sustainable lifestyle changes
    • Connect health apps to track physical health and meet progress goals
    • Blogs, videos, recipes and more resources providing inspiration and motivation
    • Identify risks of developing leading lifestyle-related diseases with mental health and financial scores
    • Legal, financial and consumer advice
  • Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week)
  • Menopause Café and guidance
  • Unpaid Carer Café and guidance