Housing Projects Coordinator — Technical Support

Dacorum Borough Council; Hemel Hempstead; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Generous leave

LGPS 17.1%

Job summary

Dacorum Borough Council is seeking three Technical Support Officers to assist in housing improvement programmes within the Property Services Team. You will support either Disabled Adaptations or Retrofit and Sustainability projects, coordinating appointments, maintaining records, and ensuring excellent customer service throughout the project lifecycle.

The role requires strong administrative skills, good communication, and the ability to handle a busy workload in a fast-paced environment.

Qualifications

• Strong administrative and organisational skills.
• Excellent written and verbal communication abilities.
• Experience of managing and prioritising a busy workload.
• Experience in housing, property services, construction, adaptations, grants administration or sustainability programmes would be beneficial but is not essential.

Responsibilities

• Provide administrative support to the Adaptations and Sustainability teams.
• Coordinate appointments, surveys and contractor visits.
• Manage and maintain accurate records, databases and project information.
• Monitor project progress and support the tracking of key performance indicators.
• Liaise with residents, contractors, Occupational Therapists and other stakeholders.
• Prepare correspondence, reports and documentation.
• Support the processing of grant applications, orders, invoices and other project-related information.
• Assist in responding to customer enquiries and resolving issues in a professional and empathetic manner.
• Ensure compliance with Council procedures and service standards.

Skills

Administrative skills

Organisational skills

Communication skills

Microsoft Office

Record-keeping

Customer service

Tools

Microsoft Office

Database systems

Job description

Dacorum Borough Council is seeking three Technical Support Officers to assist in housing improvement programmes within the Property Services Team. You will support either Disabled Adaptations or Retrofit and Sustainability projects, coordinating appointments, maintaining records, and ensuring excellent customer service throughout the project lifecycle.

The role requires strong administrative skills, good communication, and the ability to handle a busy workload in a fast-paced environment.