Housing Project Worker

Nottingham Community Housing Association Limited

Nottingham

On-site

GBP 25,000 - 26,000

Full time

2 days ago

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Benefits offered by this job

Wellbeing

Free DBS

Free healthcare

Pension

Generous annual leave

Company social events

Job summary

Nottingham Community Housing Association Limited (NCHA) is seeking a Housing Project Worker to support families moving from temporary accommodation into safe, secure homes. You will deliver high-quality housing management, assess referrals, and guide tenants through tenancy responsibilities.

The role involves working with diverse communities across Sutton House, with a rota pattern and a DBS check. This is a rewarding position within a supportive team Join a well-established organisation

Qualifications

Experience working in housing, homelessness, support services or a customer-focused environment.
Knowledge of housing and welfare benefit systems or willingness to develop this knowledge.

Responsibilities

Provide a high-quality housing management service for families at Sutton House.
Assess referrals and support allocation processes.
Complete risk and needs assessments for prospective tenants.
Support tenants with housing benefit applications and tenancy responsibilities.
Maintain accurate records and update IT systems.
Signpost residents to health, education, employment and substance misuse services.

Skills

Housing experience

Customer-focused

Empathy and communication

Job description

Salary: £24,871 - £25,371 per annum

Location: Nottingham

Hours: 37

Closing Date: 09/11/2026 23:59

Helping Our Customers - Download Equality Diversity and Inclusion Strategy - Download Housing Project Worker - Role Profile - April 21.docx - Download

The Vacancy

Do you want a role where you can make a real difference to families experiencing homelessness?

As a Housing Project Worker, you'll support families at a crucial point in their lives, helping them move from temporary accommodation into safe, secure and permanent homes. Every day is different, and every success story is a reminder of the impact your work can have.

About Sutton House

Sutton House provides temporary accommodation for homeless families referred by Nottingham City Council. We offer safe, self-contained accommodation and practical support to help families rebuild their lives and move towards long-term housing.

Our residents come from a wide range of backgrounds, and we are committed to creating an environment where everyone feels welcome, safe and valued. Our accommodation is close to local amenities and public transport links, with overnight concierge support providing additional security and reassurance.

Why join us?

This is an opportunity to be part of a caring and supportive team that helps families achieve positive outcomes during difficult times.

At NCHA, you'll join an organisation committed to supporting communities, investing in our people and making a lasting difference across Nottinghamshire and beyond.

Did you know NCHA is officially a Great Place to Work?

In fact, we’re included in the top 50 super-large workplaces by Great Place To Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say we’re a great place to work.

What You'll Be Doing

As a Housing Project Worker, you'll provide a high-quality housing management service, supporting families throughout their stay at Sutton House.

Responsibilities include:

Assessing referrals and supporting the allocation process.
Completing risk and needs assessments with prospective tenants.
Helping families settle into their accommodation and understand their tenancy responsibilities.
Supporting tenants with housing benefit applications, repairs reporting and tenancy-related matters.
Maintaining regular contact with tenants and providing practical advice and guidance.
Signposting residents to specialist services including health, education, employment and substance misuse support.
Supporting tenants to access suitable move-on accommodation and helping them understand their housing options.
Monitoring risks and addressing tenancy breaches, including anti-social behaviour issues.
Maintaining accurate records and updating relevant IT systems.
Supporting health and safety checks and helping to maintain a safe environment for residents and colleagues.

What You'll Bring

We're looking for someone who is:

Patient, caring and understanding.
Positive and resilient.
Practical and able to build trusting relationships.
Passionate about supporting vulnerable families.
Comfortable working with people from diverse backgrounds.
Able to balance support, challenge and tenancy enforcement where required.

You Will Ideally Have

Experience working in housing, homelessness, support services or a customer-focused environment.
An understanding of the challenges faced by people experiencing homelessness.
Knowledge of housing and welfare benefit systems, or the willingness to develop this knowledge.
Good IT skills and the ability to maintain accurate records.

Working pattern

This role works on a rota basis, including alternate weekends:

07:15am - 2:45pm
1:15pm - 8:45pm
10:00am - 5:00pm on Saturday or Sunday (every other weekend)

Please note: This role is subject to a DBS check.

The Company

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.

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