Housing Options & Tenancy Support Officer

Kirklees Metropolitan Council; Harrogate; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Local government pension scheme with 3

Salary sacrifice schemes

Employee discount benefits including

Health and wellbeing support

Total Rewards Brochure

Job summary

North Yorkshire Council is seeking a Homelessness Prevention Support Officer to assist staff in delivering housing options and advisory services. You will develop tailored support plans for clients’ assessed needs and provide tenancy support for those in temporary or move-on accommodation.

You will liaise with external agencies, families and carers, work with resilience and empathy, and help clients make informed choices while managing competing priorities in a challenging environment.

Qualifications

• Experience in housing, homelessness, or the support sector preferred but full training provided.
• Empathy, resilience and patience to handle clients with complex support needs.
• Excellent customer focus and relationship-building.
• Excellent verbal and written communication.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Assist staff in the delivery of housing options and advice service.
• Develop support plans for each client’s individually assessed needs.
• Provide tenancy support for clients in temporary and move-on accommodation.
• Liaise with external agencies, clients’ families and carers as required.

Skills

Customer focus

Communication skills

Empower clients

Working under pressure

Time management

Job description

North Yorkshire Council is seeking a Homelessness Prevention Support Officer to assist staff in delivering housing options and advisory services. You will develop tailored support plans for clients’ assessed needs and provide tenancy support for those in temporary or move-on accommodation.

You will liaise with external agencies, families and carers, work with resilience and empathy, and help clients make informed choices while managing competing priorities in a challenging environment.