Homeless Prevention Support Officer

North Yorkshire Council; Harrogate; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Local government pension scheme

Salary sacrifice schemes

Employee discount benefits

Health Assured – wellbeing support

Travel loans

Job summary

North Yorkshire Council is seeking a Homelessness Prevention Support Officer to help deliver the housing options and advice service. You will develop tailored support plans and provide tenancy support for clients in temporary and move-on accommodation, coordinating with external agencies and families as needed.

The role requires resilience, empathy, and strong communication to empower clients to make informed choices, even under pressure, while maintaining excellent customer relations and time

Qualifications

• Experience in housing, homelessness, or the support sector preferred.
• Resilient with empathy and patience to support clients with complex needs.
• Excellent communication skills (verbal and written).
• Ability to empower clients to make informed choices.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Assist staff in delivering housing options and advice services.
• Develop support plans for clients' individually assessed needs.
• Provide tenancy support for clients in temporary and move-on accommodation.
• Liaise with external agencies, clients' families and carers as required.

Skills

Customer focus

Communication skills

Empower clients

Time management

Work under pressure

Job description

Do you have experience in the housing, homelessness or support sector or do you have the personality and skills to support someone in their time of need? Are you looking for a role that is challenging but offers lots of job satisfaction?

As our Homelessness Prevention Support Officer, you will assist staff in the delivery of the housing options and advice service, developing support plans for each client’s individually assessed support needs. You will provide tenancy support for clients in temporary and move on accommodation and will liaise with external agencies, client’s families and carers as required.

What will you bring?

This is a very challenging role that requires someone who is resilient, has empathy and patience to deal with clients with complex support needs.

You will also have:

• Experience in good customer focus and building good relationships
• Excellent communication skills both verbal and written
• The ability to empower and enable clients to make informed choices
• Be able to work under pressure and manage your time effectively
• The desire to learn

Ideally, we are looking for someone who has experience in housing, homelessness, or the support sector, although this is not essential as full training will be provided.

We specifically want to know about you and your motivation for applying so please complete the supporting evidence section of the application form, giving details of what your motivation is for applying, what skills you can bring to the role, and how you meet the following criteria:

• Good customer focus and building relationships
• Excellent communication skills
• Empowering people and/or clients to make informed choices
• Working under pressure

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include:

• A local government pension scheme with generous employer contribution
• Salary sacrifice schemes
• Employee discount benefits including shopping, supermarkets, gym discounts and more travel loans Health Assured – confidential help and support for your wellbeing

Click on our Total Rewards Brochure below to see the full range of benefits.

For more information:

If you would like to learn more about our opportunity, we recommend contacting [e-mail] prior to applying.

Key Documents

Job Description

Total Rewards Brochure

Key Dates

Closing Date: 20th September 2026

Interview Date: 1st October 2027 at Fern House Spa Lane Starbeck, Harrogate, HG2 7JF