Homeless Prevention Support Officer

Applefields School; Harrogate; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Local government pension scheme

Salary sacrifice schemes

Employee discounts

Health and wellbeing support

DBS disclosure included

Job summary

North Yorkshire Councils in Harrogate seeks a Homelessness Prevention Support Officer to help deliver housing options and advice services. You will develop tailored support plans and provide tenancy support for clients in temporary and move-on accommodation, coordinating with external agencies as needed.

The role emphasizes empathy, resilience and excellent communication, with training provided. It is a permanent, part-time position at 22.5 hours per week in Harrogate, offering a range of

Qualifications

• This challenging role requires empathy, patience and resilience to support clients with complex needs.
• Strong customer focus and ability to build positive relationships with clients and external partners.
• Excellent verbal and written communication skills are essential.
• Ability to empower clients to make informed choices and manage time under pressure.
• Willingness to learn and adapt in housing/homelessness contexts (training provided).

Responsibilities

• Assist staff in delivering housing options and advice services.
• Develop support plans based on individual client needs.
• Provide tenancy support for clients in temporary or move-on accommodation.
• Liaise with external agencies, clients' families and carers as required.

Skills

Empathy

Communication

Resilience

Time management

Customer focus

Job description

Grade: G

Contract: Permanent

Hours: 22.5 hours per week

Location: Harrogate, North Yorkshire

Do you have experience in the housing, homelessness or support sector or do you have the personality and skills to support someone in their time of need? Are you looking for a role that is challenging but offers lots of job satisfaction?

As our Homelessness Prevention Support Officer, you will assist staff in the delivery of the housing options and advice service, developing support plans for each client’s individually assessed support needs. You will provide tenancy support for clients in temporary and move on accommodation and will liaise with external agencies, client’s families and carers as required.

What will you bring?

• This is a very challenging role that requires someone who is resilient, has empathy and patience to deal with clients with complex support needs.

You will also have:

• Experience in good customer focus and building good relationships
• Excellent communication skills both verbal and written
• The ability to empower and enable clients to make informed choices
• Be able to work under pressure and manage your time effectively
• The desire to learn

Ideally, we are looking for someone who has experience in housing, homelessness, or the support sector, although this is not essential as full training will be provided.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include:

• A local government pension scheme with generous employer contribution
• Salary sacrifice schemes
• Employee discount benefits including shopping, supermarkets, gym discounts and more travel loans Health Assured – confidential help and support for your wellbeing

Enhanced Level DBS Disclosure is required for appointment to this post.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds