Housing Options Officer

Ashfield District Council; Sutton-in-Ashfield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Local Government pension scheme

Personal Development

Discounted leisure facilities

Free eye tests

Cycle to work scheme

Health & well-being

Job summary

Ashfield District Council is seeking a Housing Options Officer to provide customer-focused advice and assessment for people threatened with homelessness. You will interpret homelessness legislation and guidance to inform decisions and contribute to practical housing solutions in partnership with relevant agencies.

The role requires clear communication, empathy, and a commitment to service improvement, with 37 hours per week and opportunities for development and progression within the Council.

Qualifications

• Provide customer-focused, high-quality advice and assessment for people threatened with homelessness.
• Interpret complex homelessness legislation and guidance to inform decisions.
• Contribute to development of new working practices to prevent homelessness.

Responsibilities

• Investigate customers' circumstances and assess housing and support needs.
• Ensure assessments comply with homelessness legislation, guidance, and Council policies.
• Develop and implement initiatives to prevent homelessness and reduce use of temporary accommodation.

Skills

Housing options advice

Assessment

Interpreting legislation

Job description

PLEASE NOTE: This vacancy is internal and only open to current employees of Ashfield District Council or anyone currently engaged with the Council through Agency

Do you want to make a real difference to the lives of residents in housing need? If so, the Housing Options Officer role may be for you.

You will be responsible for providing a customer focused, high-quality advice and assessment service for people who are threatened with homelessness or are experiencing homelessness

The successful candidate will be responsible for ensuring customers' circumstances are investigated and their housing and support needs are assessed in accordance with the homelessness legislation, statutory guidance and the Council's policies and procedures with a view to prevent or relieve homelessness wherever possible.

To meet the requirements of this role, you must be able to interpret complex legislation and guidance, contribute positively to the development of new working practices and initiatives that help to prevent homelessness, increase the take‑up of housing options and minimise the use and cost of temporary accommodation.

For further information or to discuss the post contact Ian Scholes, Service Manager -Housing Options Team Leader on 01623 457532

Closing date: 22 September 2026

Interviews: 30 September 2026

Contractual hours: 37

Package

• Up to 43 days per year including bank holidays (pro rata for part time/condensed working)
• Local Government pension scheme
• Personal Development
• Discounted leisure facilities
• Free eye tests
• Cycle to work scheme
• Health & well-being