Housing Options Officer: Transform Lives & Communities

Swindon; Swindon; On-site; GBP 32,000 - 39,000; Full time

Job summary

Swindon Borough Council is hiring three Housing Options Officers to interview and case manage people in housing need, providing high-quality advice and assistance."

You will liaise with housing providers and agencies to secure positive outcomes for customers, ensuring awareness of legal rights. Training is provided for housing options related duties, including those involving domestic abuse cases, with DBS checks required.

Qualifications

• Knowledge of housing law and homelessness legislation beneficial but not essential.
• Excellent team player able to work in a high-pressured environment.
• Fluent in English to meet Immigration Act requirement.
• Willingness to undergo enhanced DBS check.

Responsibilities

• Interview and case manage people in housing need, giving high quality advice and assistance.
• Liaise with housing providers and other agencies to find positive outcomes for customers.
• Ensure customers are aware of their legal rights.
• Work with housing options impacts for domestic abuse cases; training provided.

Skills

Teamwork

Empathy

Professionalism

Communication

Job description

Swindon Borough Council is hiring three Housing Options Officers to interview and case manage people in housing need, providing high-quality advice and assistance."

You will liaise with housing providers and agencies to secure positive outcomes for customers, ensuring awareness of legal rights. Training is provided for housing options related duties, including those involving domestic abuse cases, with DBS checks required.