Housing Options Officer: Casework & Impact

Swindon; Swindon; Presencial; GBP 32.000 - 39.000; Jornada completa

Descripción de la vacante

Swindon Borough Council is recruiting for Housing Options Officer x 3 to interview and case manage applicants in housing need, providing high quality advice and empathetic support in stressful situations.

You will liaise with housing providers and agencies, ensuring customers understand their legal rights and explore positive outcomes. Knowledge of housing law is helpful; DBS checks are required, training provided.

Formación

• Interview and case manage people in housing need, giving high quality advice and assistance.
• Liaise with housing providers and agencies to find positive outcomes.
• Knowledge of housing law is beneficial; full training provided.

Responsabilidades

• Interview and case manage applicants in housing need, providing high quality advice and assistance.
• Liaise with housing providers and agencies (Citizen’s Advice, Courts, Police, Probation, Social Services) to secure outcomes.
• Support customers with understanding their rights and navigating homelessness processes.

Descripción del empleo

Swindon Borough Council is recruiting for Housing Options Officer x 3 to interview and case manage applicants in housing need, providing high quality advice and empathetic support in stressful situations.

You will liaise with housing providers and agencies, ensuring customers understand their legal rights and explore positive outcomes. Knowledge of housing law is helpful; DBS checks are required, training provided.