Housing Options Officer

Swindon Borough Council; Swindon; On-site; GBP 32,000 - 39,000; Full time

Job summary

Swindon Borough Council is recruiting for Housing Options Officer x 3 to interview and case manage applicants in housing need, providing high quality advice and empathetic support in stressful situations.

You will liaise with housing providers and agencies, ensuring customers understand their legal rights and explore positive outcomes. Knowledge of housing law is helpful; DBS checks are required, training provided.

Qualifications

• Interview and case manage people in housing need, giving high quality advice and assistance.
• Liaise with housing providers and agencies to find positive outcomes.
• Knowledge of housing law is beneficial; full training provided.

Responsibilities

• Interview and case manage applicants in housing need, providing high quality advice and assistance.
• Liaise with housing providers and agencies (Citizen’s Advice, Courts, Police, Probation, Social Services) to secure outcomes.
• Support customers with understanding their rights and navigating homelessness processes.

Job description

Housing Options Officer x 3

Ref: 179719

Salary: £35,570 p.a. plus benefits

37 hours per week

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Following the implementation of The Homelessness Reduction Act it is an exciting time to work within our Housing Options Team

If you are an energetic and enthusiastic person that embraces change positively and wishes to make a difference to people’s lives and have a positive impact, then we want to hear from you.

You must be an excellent team player who can work in a high-pressured, constantly changing environment, and conduct yourself with professionalism and empathy.

Your next role

You will interview and case manage people in housing need, giving high quality advice and assistance and dealing tactfully and sympathetically with applicants in frequently stressful circumstances.

As a Housing Options Officer, you will also ensure that customers are aware of their legal rights and liaise with housing providers and other agencies, including Citizen’s Advice, The Courts, Police and Probation and Social Services to find positive outcomes for your customers.

This post provides an excellent opportunity to work alongside dedicated officers providing housing advice and assistance to customers who are experiencing or are at risk of domestic abuse. Knowledge of housing law and homelessness legislation would be beneficial but not essential as full training will be provided.

You will be subject to an enhanced Disclosure and Barring Service Check

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re‑vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

For further information about the role, please contact Vikki Castle, Housing Options Manager, at [e-mail]

Previous applicants need not apply.

If you are experiencing technical issues submitting your application, please email [e-mail]

Closing date: 19 November 2026

Interview date: w/c 30 November 2026