Housing Options Officer

CIH International Housing Group; Stockport; On-site; GBP 33,000 - 38,000; Full time

Job summary

A leading housing organization in Stockport is seeking a Housing Options Officer for a 12-month maternity cover. The role involves providing essential housing advice and support to individuals in need, with a strong focus on preventing homelessness. Candidates should possess a passion for customer service and a willingness to understand housing legislation. This position offers a competitive salary and the opportunity to make a significant impact in the community.

Benefits

Personal Development

Work/Life Balance

Embrace Diversity

Qualifications

• Strong knowledge of housing options legislation or willingness to learn.
• Ability to deliver high-quality service to customers.
• Experience in a team setting.

Responsibilities

• Deliver comprehensive advice and assistance to people in housing need.
• Focus on preventing homelessness and exploring alternative accommodation options.

Skills

Customer Service

Teamwork

Active Listening

Empathy

Job description

The Vacancy

Fixed Term 12 Month Maternity Cover, Full time- 37 hours per week

Salary £33,366 - £37,938

Stockport Homes Group is a great place to work. We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.

We're currently recruiting a Housing Options Officer to provide an excellent housing options and advice service.

A key part of this role is delivering comprehensive advice and assistance to people in housing need. You will have a core focus on preventing homelessness and helping people explore alternative accommodation options.

We are looking for someone who has:

• The ability and passion to deliver a high-quality service to customers.
• The ability to work positively within a team setting.
• A strong knowledge of housing options legislation (or the ability and passion to learn), and an understanding of homelessness prevention tools.
• The ability to listen actively, and is able to empathise with customers.

It is important to us that we have a diverse workforce, representative of the communities we work in. Equality, diversity and inclusion is important to us, and we like to acknowledge that everyone is different. We're always looking to improve diversity within our teams and across the group, so we would welcome any applications from any underrepresented groups.

The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on [e-mail].

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 8th June 2025

Interview Date: 26th June 2025

About Us

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.

As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.

All our profit is reinvested within the group to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an 'Arm's length management organisation', so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.

Our Benefits

Personal Development

Work/Life Balance

Embrace Diversity

Our Community

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