Housing Options Officer

Housing Diversity Network; Stockport; On-site; GBP 33,000 - 38,000; Full time

Job summary

A leading organization in Stockport is seeking a Housing Options Officer for a fixed-term maternity cover. The role involves providing exceptional housing advice and assistance, focusing on preventing homelessness. Ideal candidates will have strong knowledge of housing legislation and a passion for delivering high-quality customer service. Join a diverse team committed to making a difference in the community.

Qualifications

• Strong knowledge of housing options legislation or willingness to learn.
• Ability to deliver high-quality service and work positively in a team.
• Active listening skills and empathy towards customers.

Responsibilities

• Deliver comprehensive advice and assistance to people in housing need.
• Focus on preventing homelessness and exploring alternative accommodation options.

Skills

Customer Service

Teamwork

Knowledge of Housing Options Legislation

Active Listening

Empathy

Job description

Fixed Term 12 Month Maternity Cover, Full time- 37 hours per week

Salary £33,366 - £37,938

Stockport Homes Group is a great place to work. We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.

We’re currently recruiting aHousing Options Officerto provide an excellent housing options and advice service.

A key part of this role is delivering comprehensive advice and assistance to people in housing need. You will have a core focus on preventing homelessness and helping people explore alternative accommodation options.

We are looking for someone who has:

• The ability and passion to deliver a high-quality service to customers.


• The ability to work positively within a team setting.


• A strong knowledge of housing options legislation (or the ability and passion to learn), and an understanding of homelessness prevention tools.


• The ability to listen actively, and is able to empathise with customers.

It is important to us that we have a diverse workforce, representative of the communities we work in. Equality, diversity and inclusion is important to us, and we like to acknowledge that everyone is different. We’re always looking to improve diversity within our teams and across the group, so we would welcome any applications from any underrepresented groups.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limitedterms and conditions.

The successful applicant's appointment will be subject to satisfactory basicclearance by the Disclosure and Barring Service.

We understand that if you don'tmeet every requirement, you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on [e-mail].

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 8th June 2025

Interview Date: 26th June 2025

Housing Options Officer

Fixed Term for 12 months, Full Time (37 hours per week)

• Closing Date

  08/06/2025

• Reference ID

  35568

• Documents

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