Housing Options Advisor (Full Time)

New Start; Scotland; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Annual leave 24–29 days (pro rata)

Employer pension contribution

Free onsite parking

Discounted gym membership

Occupational health services

Extensive training and development

Supportive workplace culture

Job summary

Wyre Borough Council is seeking two Housing Options Advisors to deliver high-quality housing advice and intervention across the Wyre locality. You will assess and casework with homeless or threatened homeless individuals, coordinating with partners to secure suitable housing and support.

The role requires robust enquiry experience, knowledge of homelessness legislation, and a commitment to high-quality customer service. A driving licence and DBS clearance are required.

Qualifications

• Experience of carrying out robust enquiries.
• Understanding of Part VII Housing Act 1996 (as amended) and related guidance.
• Ability to deliver high-quality outcomes for vulnerable clients and customer service.
• Full current UK driving licence.
• Enhanced DBS clearance (paid for by us).

Responsibilities

• Prevent homelessness by offering innovative solutions to help clients remain in their homes or find alternative accommodation.
• Use problem solving and analytical skills to interpret and apply homeless legislation.
• Work as part of a team to develop innovative solutions and advance the service.

Skills

Robust enquiries

Homelessness assessments

Customer service

Driving licence

DBS clearance

Job description

Housing Options Advisor

Are you passionate about supporting vulnerable people and helping individuals and families secure a stable place to call home? We are seeking two dedicated Housing Options Advisors to join our Housing Options Team, committed to delivering high-quality housing advice, intervention and prevention services across Wyre.

About the Role:

In this rewarding role, you will provide specialist advice, assessment and casework to people who are homeless or threatened with homelessness, ensuring their housing and support needs are identified and addressed in line with homelessness legislation, statutory guidance and Council policies. Working collaboratively with colleagues, partner agencies, landlords, letting agents and family networks, you will focus on achieving positive outcomes for residents, preventing homelessness wherever possible and reducing the need for temporary accommodation.

If you are a proactive, customer-focused professional who thrives in a fast-paced environment and is committed to making a real difference in people's lives, we would love to hear from you. This role operates across the Wyre locality, providing a varied and impactful opportunity to support some of the most vulnerable members of our communities.

What you’ll be doing:

• Preventing homelessness by offering innovative solutions to help clients to either remain in their homes or to help them find alternative accommodation.
• Using problem solving and analytical skills to interpret and apply homeless legislation
• Working as part of a team to produce innovative solutions and be forward thinking to help develop the service.

What you’ll need:

• Experience of carrying out robust enquiries.
• Competency to decide homelessness applications with a good understanding of Part VII Housing Act 1996 (as amended), the code of guidance and case law or substantial experience of preventing homelessness with a particular focus on the private rented sector.
• The ability to provide excellent outcomes for vulnerable clients, and high-quality customer service.
• A full current UK driving licence.
• An enhanced clearance with the Disclosure and Barring Service (paid for by us)

• salary up to £36,581
• 24 days annual leave rising to 29 days subject to length of service (pro rata)
• great work life balance with flexible working arrangements
• employer pension contribution
• free onsite parking
• discounted gym membership
• access to occupational health and wellbeing services
• extensive training and development opportunities
• a supportive workplace culture that allows you to develop and grow

Closing date: 22 November 2026

Salary

£31,015 - £36,581

Company

Wyre Borough Council

Location

Orkney, Orkney Islands

Job Type

Full Time

Company: Wyre Borough Council

Salary: £31,015 - £36,581

Location: Orkney, Orkney Islands

Sector: Housing

Job Role: Advisor