Housing Options Advisor

Wyre Council; Banks; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Flexible working arrangements

Employer pension contribution

Free onsite parking

Discounted gym membership

Occupational health services

Wellbeing services

Extensive training and development

Job summary

Wyre seeks two Housing Options Advisors to deliver high-quality housing advice, assessment and casework for those homeless or threatened with homelessness. You will work within the Housing Options Team across the Wyre locality to prevent homelessness and reduce temporary accommodation needs.

You will assess needs in line with homelessness legislation, build partnerships with landlords and agencies, and deliver practical solutions to help residents secure housing and support services.

Qualifications

• Experience carrying out robust enquiries.
• Good understanding of Part VII Housing Act 1996 and homelessness legislation.
• Ability to deliver high-quality customer service to vulnerable clients.
• Full UK driving licence.
• Enhanced DBS clearance (paid for by us).

Responsibilities

• Prevent homelessness by offering solutions to keep clients in their homes or to help them find alternative accommodation.
• Apply homelessness legislation to assess and decide on applications.
• Collaborate with partner agencies, landlords and colleagues to develop innovative housing solutions.

Skills

Problem solving

Customer service

Decision making

Teamwork

Job description

Are you passionate about supporting vulnerable people and helping individuals and families secure a stable place to call home? We are seeking two dedicated Housing Options Advisors to join our Housing Options Team, committed to delivering high-quality housing advice, intervention and prevention services across Wyre.

About the Role:

In this rewarding role, you will provide specialist advice, assessment and casework to people who are homeless or threatened with homelessness, ensuring their housing and support needs are identified and addressed in line with homelessness legislation, statutory guidance and Council policies. Working collaboratively with colleagues, partner agencies, landlords, letting agents and family networks, you will focus on achieving positive outcomes for residents, preventing homelessness wherever possible and reducing the need for temporary accommodation.

If you are a proactive, customer-focused professional who thrives in a fast-paced environment and is committed to making a real difference in people's lives, we would love to hear from you. This role operates across the Wyre locality, providing a varied and impactful opportunity to support some of the most vulnerable members of our communities.

What you’ll be doing:

• Preventing homelessness by offering innovative solutions to help clients to either remain in their homes or to help them find alternative accommodation.
• Using problem solving and analytical skills to interpret and apply homeless legislation
• Working as part of a team to produce innovative solutions and be forward thinking to help develop the service.

What you’ll need:

• Experience of carrying out robust enquiries.
• Competency to decide homelessness applications with a good understanding of Part VII Housing Act 1996 (as amended), the code of guidance and case law or substantial experience of preventing homelessness with a particular focus on the private rented sector.
• The ability to provide excellent outcomes for vulnerable clients, and high-quality customer service.
• A full current UK driving licence.
• An enhanced clearance with the Disclosure and Barring Service (paid for by us)

If you thrive in a team that contributes to making a difference to those facing difficult situations then we want to hear from you.

• a salary up to £36,581
• 24 days annual leave rising to 29 days subject to length of service (pro rata)
• great work life balance with flexible working arrangements
• employer pension contribution
• free onsite parking
• discounted gym membership
• access to occupational health and wellbeing services
• extensive training and development opportunities
• a supportive workplace culture that allows you to develop and grow