Housing Options Advisor

Wyre Borough Council; Borough of Wyre; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Flexible working arrangements

Employer pension contribution

Free onsite parking

Discounted gym membership

Occupational health and wellbeing

Training and development opportunities

Job summary

Wyre Borough Council is seeking two Housing Options Advisors to join our Housing Options Team across Wyre to prevent homelessness and support vulnerable residents. You will assess and advise on homeless applications, coordinate with partners, landlords and networks, and apply homelessness legislation in line with policy.

We offer a competitive salary up to £36,581, 24 days leave rising to 29, flexible working, employer pension contribution, free onsite parking and ongoing training and

Qualifications

• Experience in robust enquiries handling and assessment.
• Strong understanding of homelessness legislation and housing policy.
• Commitment to high-quality customer service for vulnerable clients.
• Full UK driving licence and DBS clearance required.

Responsibilities

• Prevent homelessness by offering solutions to keep clients in or find suitable accommodation.
• Interpret and apply homelessness legislation with analytical skills.
• Collaborate with colleagues, partners, landlords and networks to improve services.

Skills

Enquiries handling

Homelessness decision making

Customer service excellence

Driving licence

DBS clearance

Job description

Are you passionate about supporting vulnerable people and helping individuals and families secure a stable place to call home? We are seeking two dedicated Housing Options Advisors to join our Housing Options Team, committed to delivering high-quality housing advice, intervention and prevention services across Wyre.

About the Role

In this rewarding role, you will provide specialist advice, assessment and casework to people who are homeless or threatened with homelessness, ensuring their housing and support needs are identified and addressed in line with homelessness legislation, statutory guidance and Council policies. Working collaboratively with colleagues, partner agencies, landlords, letting agents and family networks, you will focus on achieving positive outcomes for residents, preventing homelessness wherever possible and reducing the need for temporary accommodation.

If you are a proactive, customer-focused professional who thrives in a fast-paced environment and is committed to making a real difference in people's lives, we would love to hear from you. This role operates across the Wyre locality, providing a varied and impactful opportunity to support some of the most vulnerable members of our communities.

What you’ll be doing

• Preventing homelessness by offering innovative solutions to help clients to either remain in their homes or to help them find alternative accommodation.
• Using problem solving and analytical skills to interpret and apply homeless legislation
• Working as part of a team to produce innovative solutions and be forward thinking to help develop the service.

What you’ll need

• Experience of carrying out robust enquiries.
• Competency to decide homelessness applications with a good understanding of Part VII Housing Act 1996 (as amended), the code of guidance and case law or substantial experience of preventing homelessness with a particular focus on the private rented sector.
• The ability to provide excellent outcomes for vulnerable clients, and high-quality customer service.
• A full current UK driving licence.
• An enhanced clearance with the Disclosure and Barring Service (paid for by us)

If you thrive in a team that contributes to making a difference to those facing difficult situations then we want to hear from you.

In return we can offer you a salary up to £36,581, 24 days annual leave rising to 29 days subject to length of service (pro rata), great work life balance with flexible working arrangements, employer pension contribution, free onsite parking, discounted gym membership, access to occupational health and wellbeing services, extensive training and development opportunities and a supportive workplace culture that allows you to develop and grow.

Closing date: 22 November 2026