Housing Officer

Housing co; Stirling; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Health cash plan

Job summary

Forth Housing Association in Stirling is recruiting a Housing Officer to deliver a range of housing management services to tenants and applicants, manage rent accounts, void properties and allocations, and support tenancy sustainment within our communities.

You will join a customer‑focused team, act as a strong communicator, and contribute to continuous service improvements while working in a hybrid setup between home and office.

Responsibilities

• The provision and delivery of key housing management services to our tenants, housing applicants and other customers.
• To actively participate as a member of our Housing Services Team in maintaining, developing and improving our housing management functions.
• To ensure the effective administration of all aspects of our service delivery activities.
• Ensuring that we offer support to our tenants to sustain their tenancies and enabling them to live well in their communities.
• Contributing to the continuous improvement of services by identifying opportunities for enhancement and supporting the implementation of improvements to processes and procedures.
• This role will see you take on responsibility for an area based 'patch' of our homes and ensure the delivery of a great housing and tenancy management services which put tenants at the heart of what we do.
• Operating within a strong performance and value for money culture you will be proactive in engaging with our tenants to provide support, advice and assistance to ensure that tenancies are sustained, tenants enjoy living within our communities and service delivery standards are achieved.
• We're looking for someone with strong all-round experience of successfully delivering high quality housing management services. You will be an effective communicator with a customer focused approach. You must also work well within a team and have the ability to plan, organise and prioritise workloads.

Job description

35 hours per week EVH Grade 7 (Points PA22-25)

Forth Housing Association is a Stirling based Registered Social Landlord and charity providing quality homes and services for our tenants.

At our organisation, people always come first - whether that's our tenants, customers, or our colleagues. We are committed to creating a positive and supportive environment where everyone can thrive.

This is an exciting time to join us as we continue to grow, develop and enhance the services we provide. By putting people at the heart of everything we do, we're working towards our vision of Transforming Lives with Homes, Not Houses.

If you're passionate about making a difference and want to be part of a forward-thinking organisation that values its people, we'd love to hear from you.

Our Values:

• Be Kind: We will promote a culture of kindness and helpfulness towards others, acting in a way that promotes compassion and understanding for all our people.
• Be Caring: We will prioritise the well-being and needs of our people and foster a positive and supportive environment building strong, ethical relationships.
• Be Respectful: We will treat all our people with dignity, respect and worth, embracing equality, diversity and inclusion in the services we deliver.

The Role

We are looking for an enthusiastic, customer focused and organised Housing Officer to join our team. In this role you will be responsible for the effective operational delivery of a range of high quality housing management services for our tenants and other customers in line with our culture, vision and values. These services include the management of rent accounts, void properties and housing allocations as well as tenancy and estate management responsibilities.

The key elements of the post are:

• The provision and delivery of key housing management services to our tenants, housing applicants and other customers.
• To actively participate as a member of our Housing Services Team in maintaining, developing and improving our housing management functions.
• To ensure the effective administration of all aspects of our service delivery activities.
• Ensuring that we offer support to our tenants to sustain their tenancies and enabling them to live well in their communities.
• Contributing to the continuous improvement of services by identifying opportunities for enhancement and supporting the implementation of improvements to processes and procedures.

This role will see you take on responsibility for an area based 'patch' of our homes and ensure the delivery of a great housing and tenancy management services which put tenants at the heart of what we do. Operating within a strong performance and value for money culture you will be proactive in engaging with our tenants to provide support, advice and assistance to ensure that tenancies are sustained, tenants enjoy living within our communities and service delivery standards are achieved.

We're looking for someone with strong all-round experience of successfully delivering high quality housing management services. You will be an effective communicator with a customer focused approach. You must also work well within a team and have the ability to plan, organise and prioritise workloads. If you enjoy working with others, providing great customer service, and keeping things organised, we'd love to hear from you.

Benefits include:

Full EVH terms and conditions of employment, together with employee health cash plan membership through Westfield Health.

This is a permanent, full-time position working 35 hours per week, Monday to Friday. We also offer hybrid working arrangements, providing flexibility between home and office working.

Closing Date: 9am Monday 14 September 2026

Interview Date: Interviews are scheduled to take place on Monday 5 October 2026

GENERAL ENQUIRIES

If you have any queries about the job please contact Garry Savage, Head of Housing Services, who would be happy to have an informal chat, Telephone: [phone]

Finally, good luck with your application and thank you for your interest in Forth Housing Association.