Housing Officer

Scottish Federation of Housing Associations; Fort William; On-site; GBP 37,543 - 41,714; Full time

Benefits offered by this job

Defined contribution pension scheme

Hybrid and flexible working hours

Job summary

The Scottish Federation of Housing Associations is seeking an experienced Housing Officer for a full-time position within the Housing Services Team. Located in Fort William, you will deliver a customer-focused service in the Tweeddale area, handling allocations, void management, and tenancy management.

Applicants should have relevant housing management experience, strong communication skills, and a valid driving license. The role offers hybrid working options and a salary range of £37,543 to £41,714 annually.

Qualifications

• Relevant experience in housing management, preferably with CIH qualification.
• Excellent organisational and communication skills.
• Good knowledge of Microsoft Office.

Responsibilities

• Deliver a customer‑focused service to applicants and tenants.
• Allocate housing, manage voids, and handle rent arrears.
• Manage tenancy and estate operations.

Skills

Housing management experience

Organisational skills

Communication skills

Knowledge of Microsoft Office

Computerised rent accounting systems

Job description

Overview

Are you an experienced housing professional? If so, this could be an ideal opportunity for you! We are looking for a full‑time Housing Officer to join our talented and dedicated Housing Services Team. You will have a key role in delivering a customer‑focused service to applicants and tenants within the Tweeddale area, with duties including allocations, void management, rent arrears, tenancy and estate management.

Responsibilities

• Deliver a customer‑focused service to applicants and tenants within the Tweeddale area.
• Allocate housing, manage voids, handle rent arrears, tenancy and estate management.

Qualifications & Experience

• Relevant experience in housing management, preferably with membership or part qualification of the CIH.
• Excellent organisational and communication skills.
• Good knowledge of Microsoft Office and computerised rent accounting systems.

Requirements

• Full, current driving licence and access to a vehicle.
• Flexible, dedicated and highly motivated.
• Right to work in the UK (no sponsorship). Must complete Standard Disclosure.

Benefits

• Defined contribution pension scheme.
• Hybrid and flexible working hours.

Contact Information

For further discussion, contact Hilary Scott on 03000 200217. Alternatively, contact the People Team by email: [e-mail] or by phone [phone].

Closing date for applications

Full salary & employment details

Salary and Working Hours

35 hours per week, Monday to Friday. £37,543 to £41,714 per annum