Neighbourhood Officer

Niyaa People Ltd; Chelmsley Wood; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Niyaa People Ltd on behalf of a leading housing organisation invites applications for an experienced Neighbourhood Officer to join the Solihull team on an initial 3-month contract, with potential extension. The role offers hybrid working and a varied caseload to make a positive difference to residents and communities.

You will manage a patch of general needs properties, handle tenancy queries, investigate ASB, conduct visits, and work with partner agencies to ensure safe, well-managed

Qualifications

• Experience managing a housing patch.
• Strong knowledge of tenancy and neighbourhood management.
• Experience dealing with low-level ASB and tenancy breaches.
• Excellent communication and customer service skills.
• Ability to manage a varied caseload and prioritise effectively.
• Experience working with vulnerable residents and partner agencies.
• A proactive, professional and solution-focused approach.
• Good knowledge of housing policies, procedures and relevant legislation.

Responsibilities

• Managing a designated patch of general needs properties.
• Providing effective day-to-day tenancy and neighbourhood management.
• Managing tenancy-related enquiries and resolving issues promptly.
• Investigating and managing low-level anti-social behaviour (ASB) cases.
• Addressing tenancy breaches and taking appropriate action where required.
• Carrying out tenancy visits, estate inspections and tenancy audits.
• Managing complaints and responding to resident enquiries.
• Supporting residents with tenancy sustainment and resolving issues at an early stage.
• Liaising with internal teams, contractors and external agencies.
• Identifying and reporting property, environmental and neighbourhood issues.
• Maintaining accurate case records and progressing cases within agreed timescales.
• Working in accordance with relevant housing legislation, policies and procedures.
• Building positive relationships with residents and promoting well-managed, safe and sustainable neighbourhoods.

Skills

Housing patch management

Neighbourhood management

ASB handling

Communication skills

Caseload management

Vulnerable residents support

Proactive approach

Housing policies knowledge

Job description

We are currently recruiting on behalf of a leading housing organisation for an experienced Neighbourhood Officer to join their team in Solihull on an initial 3-month contract, with the possibility of extension.

This is an excellent opportunity for an experienced housing professional looking for a hybrid role with a varied caseload and the opportunity to make a positive difference to residents and local communities.

The Role:

• Managing a designated patch of general needs properties.
• Providing effective day-to-day tenancy and neighbourhood management.
• Managing tenancy-related enquiries and resolving issues promptly.
• Investigating and managing low-level anti-social behaviour (ASB) cases.
• Addressing tenancy breaches and taking appropriate action where required.
• Carrying out tenancy visits, estate inspections and tenancy audits.
• Managing complaints and responding to resident enquiries.
• Supporting residents with tenancy sustainment and resolving issues at an early stage.
• Liaising with internal teams, contractors and external agencies.
• Identifying and reporting property, environmental and neighbourhood issues.
• Maintaining accurate case records and progressing cases within agreed timescales.
• Working in accordance with relevant housing legislation, policies and procedures.
• Building positive relationships with residents and promoting well-managed, safe and sustainable neighbourhoods.

About You:

You will have:

• Experience managing a housing patch.
• Strong knowledge of tenancy and neighbourhood management.
• Experience dealing with low-level ASB and tenancy breaches.
• Excellent communication and customer service skills.
• The ability to manage a varied caseload and prioritise effectively.
• Experience working with vulnerable residents and partner agencies.
• A proactive, professional and solution-focused approach.
• Good knowledge of housing policies, procedures and relevant legislation.

What's on Offer?

• 3-month initial contract, with potential for extension.
• Full-time, Monday to Friday.
• Hybrid working.
• Solihull-based position.
• Opportunity to work with an established housing organisation.