Housing Officer – Patch & Neighbourhood Manager

Karter Thomas Limited; Cambridgeshire and Peterborough; On-site; GBP 36,000 - 41,000; Full time

Job summary

Karter Thomas Limited is recruiting an experienced Housing Officer for a charitable housing association in Cambridgeshire. The role focuses on estate and tenancy management, requiring hands-on oversight of a patch and independent case handling.

You will manage tenancy and neighbourhood issues, visit estates, and work with residents and partners to sustain tenancies and maximise income. A UK driving licence is required for travel.

Qualifications

• Experience in housing management or tenancy management.
• Own transport and a valid UK driving licence.
• Ability to manage patch and caseload independently.

Responsibilities

• Manage a patch of properties across the local region and carry out home visits as required.
• Provide a visible and responsive housing management service to residents.
• Carry out tenancy visits, estate inspections and neighbourhood-based activities.
• Build positive relationships with residents and support them to sustain their tenancies.
• Manage anti-social behaviour cases and take appropriate action to resolve issues.
• Work proactively to maximise rental and service charge income.
• Ensure residents meet the terms of their tenancy agreements.
• Work with internal colleagues, local authorities and partner agencies to resolve complex housing issues.
• Identify and address estate and neighbourhood management issues.
• Manage workload and caseload effectively, prioritising urgent or complex cases.
• Provide a professional, customer-focused service balancing individual and community needs.

Skills

Housing management

Tenancy management

Customer service

Driving licence

Job description

Karter Thomas Limited is recruiting an experienced Housing Officer for a charitable housing association in Cambridgeshire. The role focuses on estate and tenancy management, requiring hands-on oversight of a patch and independent case handling.

You will manage tenancy and neighbourhood issues, visit estates, and work with residents and partners to sustain tenancies and maximise income. A UK driving licence is required for travel.