Housing Officer

Oscar Underhill Recruitment Solutions Ltd; Woodford; Hybrid; GBP 36,000 - 46,000; Full time

Job summary

Oscar Underhill Recruitment Solutions Ltd is seeking a Housing Officer in Bristol to manage tenancies and estates across a patch, delivering high-quality tenancy management and resident support. The role requires ensuring safety, addressing issues such as anti-social behaviour and tenancy breaches, and coordinating with partners.

The ideal candidate will have housing experience, knowledge of tenancy legislation, and the ability to handle complex cases with professionalism.

Qualifications

• Experience in housing or social housing or public/third-sector service.
• Understanding of tenancy legislation relating to social housing.
• Experience managing a housing patch or caseload or assets.
• CIH qualification advantageous.

Responsibilities

• Manage tenancies, properties and sites across a housing patch per policies.
• Provide advice and support to help tenants sustain tenancies.
• Investigate tenancy breaches, ASB and hate crime and respond appropriately.
• Maintain records and contribute to multi-agency meetings and initiatives.

Skills

Tenancy management

Social housing knowledge

Communication skills

Problem solving

IT skills

Education

CIH Certificate in Housing Practice

Job description

Housing Officer

Initial 3-Month Contract Potential Extension
Bristol (BS1) Hybrid Working
£18.35 PAYE or £23.29 Umbrella per hour

Are you an experienced housing professional with a strong background in tenancy management and social housing?

Client Snapshot

We re working with an established public-sector housing service seeking a Housing Officer to provide a high-quality tenancy management service across a designated patch. You ll manage tenancies from beginning to end, help residents sustain their homes and address issues including anti-social behaviour, tenancy breaches and hate crime.

Vacancy Brief

• Full-time position
• Initial three-month contract with the potential for extension
• Based in Bristol, postcode BS3
• Hybrid working across the office, community locations and home
• Working from home available two days per week
• Current full driving licence required; a pool car is available, so your own vehicle is not essential
• Standard DBS check required

Key Responsibilities

• Manage tenancies, properties and sites across a designated housing patch in accordance with policies and procedures
• Provide advice and support to help tenants sustain successful tenancies
• Investigate and respond effectively to tenancy breaches, anti-social behaviour and hate crime
• Manage a varied caseload and resolve complex tenancy, neighbourhood, complaint and enquiry matters
• Conduct property and estate visits, ensuring housing sites are safe and well maintained
• Identify residents support needs and work collaboratively with colleagues, partner agencies and community services
• Maintain accurate records and participate in multi-agency meetings, case conferences, resident groups and local initiatives

Ideal Candidate Profile

• Previous experience within housing, social housing or a relevant public or third-sector service
• Understanding of housing legislation relating to tenancy management and the issues affecting social housing tenants
• Experience managing a housing patch, caseload, tenancies or property assets
• Ability to handle challenging situations professionally, sensitively and confidently
• Excellent communication, organisation, IT and problem-solving skills
• A CIH Certificate in Housing Practice or equivalent qualification would be advantageous

If you re an organised and customer-focused housing professional who can confidently manage tenancies, neighbourhood issues and resident relationships, we d love to hear from you.

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