Housing Officer (Ealing & surrounding Areas)

your Jared; Ealing; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

23 days leave + bank holidays

Additional holiday days up to 30 days

Private health insurance with Vitality

Birthday off

Well-being day off per year

Maternity/Paternity Pay

Pension schemes increase after 2 years

Emergency First Aid at work training

£500 staff referral bonus on probation

Job summary

Stef & Philips is seeking a Housing Officer to support tenants from check-in through tenancy progression. You will oversee property conditions, manage maintenance with contractors, and guide tenants to local authority and agency support.

The role offers rewarding work where efforts are recognised and valued. The post requires experience in housing/tenancy management, welfare reform awareness, and strong computer skills.

Qualifications

• Ability to demonstrate Stef & Philips core values.
• Knowledge of housing and tenancy management support.
• Knowledge of housing benefits system and welfare reform in supported housing.
• Experience working with vulnerable people with support, care needs and homelessness.
• Computer literate with MS Office (Word, Excel).

Responsibilities

• Provide basic maintenance services and adjustments.
• Provide basic cleaning in properties.
• Conduct regular tenant visits and update systems (Salesforce).
• Schedule and conduct inspection visits, maintain records of repairs by contractors.
• Handle complaints and ensure they are resolved appropriately.
• Support Health and Safety inspections and check-ins/check-outs.
• Liaise with utility department for meter reads.
• Assess suitability of service users for properties.
• Carry out customer satisfaction surveys.
• Coordinate with partners (occupational therapists, social workers, etc).
• Maintain a safe working environment and raise hazards.
• Follow lone-working guidelines and company policies.
• Participate in development reviews and complete ad hoc tasks as needed.

Skills

Core values

Housing support

Welfare reform

Vulnerable clients

Computer literacy

MS Word

MS Excel

Interpersonal skills

Communication skills

Time management

Organisational skills

Accurate recording

Problem solving

Maintenance scheduling

Flexible mindset

Full driving licence

Tools

Salesforce

Job description

The Role

A Housing Officer is a key role within Stef & Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers.

It's a very rewarding role in an organisation where your efforts will be recognised and valued.

Main Duties & Responsibilities

• To provide basic maintenance services and adjustments when needed




• Provide basic cleaning in properties




• Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef & Philips procedures, including:




• Scheduled periodic inspection visits




• Maintenance visits, reporting issues in line with Stef & Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors




• Dealing with complaints, and following up to ensure that they have been addressed appropriately




• Health and Safety inspections




• Support departments with check in and check out inspections




• Reporting any anti-social behavior, investigating the cause, and liaising with third party agents if required




• Liaising with the Utility department and obtaining meter reads




• Assessing service user's suitability for properties




• Carrying out customer satisfaction surveys




• Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)




• Maintain a safe working environment




• Report all incidents or potential hazards




• When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate




• Maintain good working knowledge of company policies, and ensure they are followed at all times




• Participate in development reviews




• On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.

Skills & Knowledge

• An ability to demonstrate the core values of Stef & Philips




• Knowledge and practice in housing and tenancy management support




• Knowledge of the housing benefits system and welfare reform in a supported housing environment




• Experience working with vulnerable people with support, care needs and homelessness




• Computer literate




• Knowledge of Microsoft office packages, particularly Word and Excel




• Good interpersonal skills




• Good communication skills (written and verbal)




• Ability to prioritise and manage own workload, time and travel




• Excellent organisational skills




• Accurate recording skills




• Good problem solving skills




• Experience in managing maintenance issues and scheduling




• Flexible, approachable, positive and enthusiastic




• Full clean UK Driving licence

Desirable Skills/ Qualifications

• Experience working within the temporary accommodation sector

Benefits

• 23 days leave, plus bank holidays




• Additional holiday days for long service - up to 30 days




• Celebration of tenure




• o 3 years £500




• o 5 years £1000




• o 10 years £5000




• Private health insurance with Vitality




• Birthday off




• One well-being day off per year




• Maternity/Paternity Pay




• Pension schemes increase - after 2 years.




• Professional Emergency First Aid at work training




• £500 referral scheme for staff who refer a new employee, paid upon passing probation.




• Company payday lunch