Housing Manager

stefphilips; Greater London; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

23 days leave

Private health insurance

Birthday off

Well-being day

Pension scheme

Referral bonus for staff

Staff payday lunch

Job summary

Stef & Philips is seeking an experienced Housing Manager to lead a team of housing officers across London, ensuring efficient property inspections and high service standards. You will supervise a sizeable frontline team and an office administrator, aligning processes with organisational goals.

You will support officers on site for complex issues, maintain CRM systems, and drive improvements in service delivery while liaising with other departments to maximise occupancy and tenant welfare.

Qualifications

• Experience leading a large team of housing officers or similar frontline staff.
• Experience managing vulnerable individuals and HMOs within social housing.
• Knowledge of housing standards, social housing and planning regulations.

Responsibilities

• Direct and coordinate a team of housing officers and an admin.
• Oversee weekly property, occupancy and welfare inspections.
• Ensure CRM data and reports are accurate and up to date.
• Escalate complex cases to senior management as needed.
• Liaise with other departments to minimise void periods.

Skills

Team leadership

HMO property management

Vulnerable groups support

CRM Salesforce

Driver's license

ASB handling

Stakeholder management

Education

Chartered Institute of Housing National Practitioner Level 3

Tools

Salesforce

Job description

About Us

Choosing to work at Stef & Philips is about more than having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.

The Role

As our Housing Manager, you will be responsible for the performance of the housing officer department and ensuring our weekly property, occupancy and welfare inspections are conducted efficiently and to high standards. You will lead and manage a team of housing officers that manage a property portfolio across London.

Main Duties & Responsibilities

• Day-to-day management of a team of 15 plus housing officers across the S&P portfolio and an office-based administrator.

• Supporting housing officers on site to effectively resolve complex situations, escalating to senior management if required - ASB, tenant complaints, neighbour complaints, high-risk tenants, inspections

• Implementing processes, reviewing the structure of the team, and identifying areas and trends which will lead to an increased level of service

• Regularly auditing housing officer inspections and providing feedback.

• Allocate patches to housing officers

• Ensure inspection reports are being carried to S&P standards

• General support, training and mentoring to housing officers.

• Conducting regular reviews and one to one meetings with team.

• Ensure void periods are minimised, and our management service is maximised by liaising with other key departments

• Carry out monthly ‘one-to-one’ meetings with housing officers

• Overseeing inspections

• Ensure the team are using the CRM system salesforce appropriately and good computer housekeeping practices are maintained in relation to backup procedures and filing of reports and documents

Skills & Knowledge

• Knowledge and experience working in temporary and emergency accommodation

• Experience with managing vulnerable individuals and managing HMO properties

• Knowledge of property-related development, standards, social housing and planning regulation

• Experience working with or for a local authority, housing association or housing provider

• Experience in managing a large team

• Genuine desire to help the vulnerable

• Ability to negotiate with consultants, council officers and external agencies

• Ability to work effectively in a high-pressure environment and adhere to deadlines

• Full clean UK Drivers license

• DBS / Police checked

Desirable Skills/ Qualifications

• Chartered Institute of Housing National Practitioner level 3 or willingness to attain

• Experience working within the temporary accommodation sector

Benefits

• 23 days leave, plus bank holiday

• Additional holiday days for long service – up to 30 days

• Celebration of tenure

• o 3 years £500

• o 5 years £1000

• o 10 years £5000

• Private health insurance with Vitality

• Birthday off

• One well-being day off per year

• Enhanced Maternity/Paternity Pay

• Pension schemes increase – after 2 years.

• £500 referral scheme for staff who refer a new employee, paid upon passing probation.

• Company payday lunch