Housing Officer - Accommodation

CHERWELL DISTRICT COUNCIL; Banbury; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Annual leave

Local Government Pension Scheme

Cycle to work scheme

Incremental pay award

Job summary

Cherwell District Council is seeking a Housing Officer Accommodation to deliver its housing management services for Council stock across general needs, temporary accommodation and shared ownership properties.

The role involves managing tenancy issues, rent collection, anti-social behaviour, safeguarding and tenancy sustainment, with property inspections and estate visits, working with residents to resolve housing concerns.

Qualifications

• Experience in housing management or related field.
• Strong communication and customer service skills.
• Ability to manage competing priorities and handle challenging situations.

Responsibilities

• Deliver a housing management service to tenants and leaseholders.
• Manage tenancy issues, rent collection and arrears, and anti-social behaviour.
• Conduct property inspections and estate visits; complete tenancy sign-ups.

Job description

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work_outline Basis Full time

Job profile for Housing Officer - Accommodation

Housing Officer - Accommodation

Castle Quay, Banbury 18/11/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £34,701.00- £39,713.50 per annum Contractual hours 37 Basis Full time Date posted 28/10/2026 Job reference CDC000490R Attachments Housing Officer Accommodation Job Description.doc Role Profile - Team Member.pdf

Job description

Housing Management Team

Housing Officer Accommodation

Grade F: £34,701.00- £39,713.50 per annum (pro rata)

Full time 37 hours per week, 12 months fixed term

The Job:

The Council is looking for a Housing Officer Accommodation to help deliver its housing management services. The Council manages a small housing stock portfolio across a range of tenures, including general needs housing, temporary accommodation and shared ownership properties. In this varied and rewarding role, you will be responsible for delivering a housing management service to our tenants and leaseholders, helping residents to sustain their tenancies and access the support they need.

You will manage a diverse caseload, dealing with tenancy management issues, rent collection and arrears, anti-social behaviour, safeguarding concerns and tenancy sustainment. The role also includes undertaking property inspections, estate and scheme visits, completing tenancy sign-ups and working closely with residents to resolve housing-related concerns.

You will work collaboratively with colleagues across Housing Services and external partner agencies, to provide an excellent overall service.

The Person

We are seeking an enthusiastic and motivated individual who is passionate about delivering excellent customer service.

You will have experience of housing management or a related field and be confident working with customers who may have complex or diverse support needs. You will have excellent communication skills, be able to manage competing priorities, and be comfortable handling challenging situations in a professional and empathetic manner.

The successful applicant will work closely with tenants, support providers, statutory agencies and internal colleagues, so experience of multi-agency working and partnership collaboration is highly desirable. You will be a strong problem solver, able to work independently while contributing positively to a small, supportive team.

The Benefits:

The Council is an equal opportunities employer and has flexible working practices.

• A generous annual leave entitlement
• Opportunity to join the Local Government Pension Scheme
• Cycle to work scheme
• Incremental pay award (awarded annually in April after one years' service)

Closing date: Wednesday 18th November 2026

Interview date: Monday 23rd November 2026

For more information please contact Charlotte Baylis - Tenancy Services Manager on 01295 221517.

Cherwell District Council is committed to safeguarding children, young people and vulnerable adults