Housing Officer (2 year fixed term contract)

Housing Quality Network; Harlow; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Health and wellbeing initiatives

Employee assistance programme

Disability confident employer

Job summary

Harlow Council is seeking a Housing Officer to join the Estates and Tenancy Management team. You will be the primary contact for tenants and leaseholders, delivering a comprehensive estate management service across a designated ward-based patch.

You will handle breaches of tenancy, oversee responsive repairs, coordinate improvement programmes, and manage estate inspections. A driving licence and access to a car are required, and the role offers flexible Dynamic Working with office-based hours

Qualifications

• Experience in estate and tenancy management.
• Able to work outside normal hours.
• Full driving licence and access to a car.
• Committed to equal opportunities and flexible working.

Responsibilities

• Address breaches of tenancy conditions.
• Ensure responsive repairs meet service standards.
• Co-ordinate improvement programmes and consultations.
• Manage estates through inspections and responsive actions.
• Respond to resident requests for alterations.

Skills

Estate management

Tenant liaison

Customer service

Regulatory compliance

Tools

Microsoft Office

Job description

Working hours: 37.5 hours per week (banking 30 minutes per week to be used towards the shut down between Christmas and the New Year). We offer flexibility with purpose through our Dynamic Working approach. While office-based work is the norm, most full-time employees attend the workplace at least four days per week (pro rata).

Harlow Council is seeking a Housing Officer to work as part of a team dealing with Estate and Tenancy Management, being directly responsible for a designated ward-based patch.

You will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management service ensuring all customers are given help and support in making their tenancies sustainable. You will be directly responsible for the people and property service delivery of areas such as:

• Breaches of tenancy conditions
• Ensuring our responsive repairs and maintenance service meets our service standards including communal areas and individual properties
• Consultation and liaison for Improvement programmes
• Managing our estates through regular inspection and co-ordinating responses and actions
• Dealing with resident requests for alterations in their home

The post holder will be responsible for ensuring service standards are achieved and high levels of customer satisfaction are maintained.

You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a car or other satisfactory means of transport is required for this post.

Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community.We also support a range of flexible arrangements to help balance work and personal life and provide health and wellbeing initiatives and an employee assistance programme.As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.