Housing Officer

Harlow Council; Harlow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Positive work/life balance

Pension scheme

Generous annual leave entitlement

Health and wellbeing initiatives

Employee assistance programme

Development opportunities

Employee benefits scheme

Job summary

Harlow Council is seeking a Housing Officer to join our Estate and Tenancy Management team. You will be the principal contact for tenants and leaseholders in a ward-based patch, delivering a comprehensive estate management service and ensuring tenancy sustainability.

The post requires knowledge of housing management, experience in social housing or the voluntary sector, and an understanding of housing legislation.

Qualifications

• Good working knowledge of housing management and related processes.
• Experience in social housing or the voluntary sector is desirable.
• Understanding of current Housing Legislation and landlord/tenant responsibilities.
• Strong communication, administrative and IT skills for a busy customer-focused environment.

Responsibilities

• Handle breaches of tenancy conditions and estate/tenancy management.
• Ensure responsive repairs and maintenance meet service standards for communal and private areas.
• Coordinate consultations and improvements on housing programmes.
• Manage estates via regular inspections and timely responses.
• Handle resident requests for alterations to their homes.

Skills

Communication skills

IT skills

Administration

Housing knowledge

Education

Housing qualification (advantageous)

Job description

Working hours: 37.5 hours per week (banking 30 minutes per week to be used towards the shut down between Christmas and the New Year), Harlow Housing Service is moving forward and as a Housing Officer you will work as part of a team dealing with Estate and Tenancy Management, being directly responsible for a designated ward-based patch. You will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management service ensuring all customers are given help and support in making their tenancies sustainable. You will be directly responsible for the people and property service delivery of areas such as:

• Breaches of tenancy conditions
• Ensuring our responsive repairs and maintenance service meets our service standards including communal areas and individual properties
• Consultation and liaison for Improvement programmes
• Managing our estates through regular inspection and co-ordinating responses and actions
• Dealing with resident requests for alterations in their home

Are you a motivated and experienced Housing professional looking for an opportunity to work proactively in a friendly, efficient, effective customer focused environment?, The post holder will be responsible for ensuring service standards are achieved and high levels of customer satisfaction are maintained. A good working knowledge of housing management, experience in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous. With clear understanding of current Housing Legislation as well as experience of landlord and tenant working. Good knowledge of statutory responsibilities and clear understanding of equality issues in relation to service delivery is required.

You will possess good communication skills, administration and IT skills, demonstrating an ability to work within a busy and demanding environment. With experience of working within a pressurised, customer focused environment, coupled with the ability to communicate effectively and diplomatically at all levels. You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a car or other satisfactory means of transport is required for this post.

Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. We offer flexibility with purpose through our Dynamic Working approach. While office-based work is the norm, most full-time employees attend the workplace at least four days per week (pro rata). We also support a range of flexible arrangements to help balance work and personal life and provide health and wellbeing initiatives and an employee assistance programme. As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.

• Positive work/life balance
• pension scheme
• generous annual leave entitlement
• health and wellbeing initiatives
• employee assistance programme
• development opportunities
• employee benefits scheme