Housing Officer

Housing Quality Network; United Kingdom; Remote; GBP 28,000 - 36,000; Full time

Job summary

Harlow Council is seeking an experienced Housing Officer based in Harlow to join a ward-based estate and tenancy management team. You will be the principal contact for tenants and leaseholders, delivering a comprehensive estate management service and ensuring customer-focused support to sustain tenancies.

The role includes enforcing tenancy conditions, coordinating repairs, liaising on improvement programmes, inspecting estates, and handling resident alteration requests.

Qualifications

• Motivated and experienced Housing professional.
• Experience with Estate and Tenancy Management.

Responsibilities

• Breaches of tenancy conditions.
• Ensuring responsive repairs and maintenance service meets standards for communal areas and individual properties.
• Consultation and liaison for Improvement programmes.
• Managing estates through regular inspection and coordinating responses and actions.
• Dealing with resident requests for alterations in their home.

Job description

Working hours: 37.5 hours per week (banking 30 minutes per week to be used towards the shut down between Christmas and the New Year). While office-based work is the norm, most full-time employees attend the workplace at least four days per week (pro rata).

Are you a motivated and experienced Housing professional looking for an opportunity to work proactively in a friendly, efficient, effective customer focused environment?

Harlow Housing Service is moving forward andas a Housing Officer you will work as part of a team dealing with Estate and Tenancy Management, being directly responsible for a designated ward-based patch.

You will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management service ensuring all customers are given help and support in making their tenancies sustainable. You will be directly responsible for the people and property service delivery of areas such as:

• Breaches of tenancy conditions
• Ensuring our responsive repairs and maintenance service meets our service standards including communal areas and individual properties
• Consultation and liaison for Improvement programmes
• Managing our estates through regular inspection and co-ordinating responses and actions
• Dealing with resident requests for alterations in their home

The post holder will be responsible for ensuring service standards are achieved and high levels of customer satisfaction are maintained.

Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community.We also support a range of flexible arrangements to help balance work and personal life and provide health and wellbeing initiatives and an employee assistance programme.As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.