Housing Officer

Bromford; Woodbridge; Presencial; GBP 30.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

25 days holiday + Bank Holidays

Health and wellbeing support

Family friendly policies

Descripción de la vacante

Flagship Housing is seeking a Housing Officer to proactively manage tenancy support across the Field-based area from Lowestoft to Woodbridge. You will work with customers to sustain their tenancy, resolving housing issues with empathy and professionalism, while building trusted relationships in the community.

You'll handle safeguarding concerns, complex cases, and ensure services align with housing legislation and internal policies, reporting to the Housing Manager and collaborating with

Formación

• GCSE-level education (or equivalent).
• Full UK driving licence.

Responsabilidades

• providing proactive tenancy management and support to customers.
• building strong relationships with tenants and helping them sustain their tenancy.
• identifying customer needs and connecting them with appropriate support services.
• managing cases involving safeguarding concerns, hoarding, property condition issues and customer wellbeing.
• supporting customers experiencing complex circumstances, including those requiring additional support.
• investigating and managing tenancy breaches and potential tenancy fraud cases.
• ensuring services are delivered in line with housing legislation, policies and regulatory requirements.
• working closely with your Housing Manager and internal teams to deliver a customer-focused service.

Conocimientos

Exceptional communication

Active listening

Relationship building

Organisational skills

Decision making

Full UK driving licence

Educación

GCSE-level education

Descripción del empleo

Could you be the person who helps customers sustain their tenancy and thrive in their home? Do you enjoy building trusted relationships and providing practical support when people need it most? Can you confidently manage a varied caseload, balancing customer service with tenancy management responsibilities?

At Flagship Housing, we're committed to making renting a home as simple as possible for our customers. As a Housing Officer, you'll play a vital role in delivering proactive tenancy management, supporting customers to sustain their tenancies, and helping us create positive outcomes for individuals and communities.

This is an opportunity to make a genuine difference every day, working closely with customers to understand their circumstances, provide support, and resolve housing-related issues with empathy and professionalism.

Location: Field based - Mid and East Suffolk - Lowestoft to Woodbridge and surrounding areas.

Hours: Part Time - 37 hpw - Monday to Friday

Contract: Permanent + company vehicle

WHAT YOU'LL BE DOING

• providing proactive tenancy management and support to customers.
• building strong relationships with tenants and helping them sustain their tenancy.
• identifying customer needs and connecting them with appropriate support services.
• managing cases involving safeguarding concerns, hoarding, property condition issues and customer wellbeing.
• supporting customers experiencing complex circumstances, including those requiring additional support.
• investigating and managing tenancy breaches and potential tenancy fraud cases.
• ensuring services are delivered in line with housing legislation, policies and regulatory requirements.
• working closely with your Housing Manager and internal teams to deliver a customer-focused service.

WHAT YOU'LL BRING

We're seeking someone who combines compassion with resilience and has a genuine commitment to delivering excellent customer service.

• exceptional communication skills and the ability to explain complex or challenging information clearly and sensitively.
• strong listening skills and a customer-first approach.
• the ability to build trust, influence positively and work collaboratively with a wide range of people.
• excellent organisational skills with the ability to prioritise and manage a varied caseload.
• sound judgement and the confidence to make decisions in challenging situations.
• GCSE-level education (or equivalent).
• A full UK driving licence.

WHY JOIN US

This role offers an excellent opportunity to develop your housing career while making a lasting impact on customers' lives.

• develop in-depth knowledge of the housing sector and housing law.
• build experience working within a regulated environment.
• strengthen your communication, influencing and stakeholder management skills.
• work alongside a wide range of professional teams across the organisation.

WHAT WE OFFER

• competitive salary - £33803.25 FTE per annum
• company vehicle
• 25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)
• health and wellbeing support
• family friendly policies

For full details on the role and its responsibilities, click here to view the Housing Officer - The Part I Play document.

Click here for full benefit details.

IMPORTANT INFORMATION

Closing Date: 9th November 2026 (Midnight)

Interview Dates: 16th and 17th November - Woodbridge

ABOUT US

Flagship Housing is part of Bromford Flagship Livewest . By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040. Join us to help create communities where people can put down roots, feel secure, and thrive.