Housing Officer

Southern Housing; St Leonards; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Southern Housing is seeking a Housing Officer to join our team in Hastings. You will help residents sustain tenancies, build relationships and provide practical housing advice, covering a varied caseload across communities.

Role is full-time, 35 hours per week, based at Muriel Matters House, Hastings. Hybrid work with 3 days in the office and travel to surrounding areas to support residents and service delivery.

Qualifications

• Experience in a housing environment, including dealing with nuisance/harassment and knowledge of relevant legislation and tenancy enforcement.
• Proven ability to follow processes, use initiative and deliver excellent customer service.
• Professional curiosity to identify residents with complex support needs.
• Meets targets and deadlines, prioritises workloads and works under pressure.
• Excellent communication skills across channels.
• Ability to work effectively as part of a team in an agile environment.
• A full UK driving licence and access to a vehicle for travel across communities.

Responsibilities

• Conduct property viewings, minimise void turnaround times and prepare homes for new residents.
• Manage tenancy enforcement processes, including preparing documents, serving notices and court attendance.
• Carry out neighbourhood inspections and lead local initiatives to improve estate standards and wellbeing.
• Support income recovery by working with the Income Team to maximise rent and service charge collection.
• Ensure compliance with health and safety requirements and coordinate statutory inspections.

Skills

Housing management

Customer service

Communication

Teamwork / Agile

Job description

About The Role

We are looking for a Housing Officer to join our team.

As a Housing Officer, you’ll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you’ll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you’ll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live.

Principal duties and responsibilities include, but are not limited to:

• Conduct property viewings, work closely with colleagues to minimise void turnaround times and prepare homes for new residents.
• Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required.
• Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing.
• Support income recovery by working alongside the Income Team to maximise rent and service charge collection.
• Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions.

This is a full-time opportunity, working 35 hours per week. The successful candidate will be based at our Muriel Matters House, Hastings office. Hybrid work with the expectation of 3 days per week in the office and requirement to cover the surrounding areas to support residents and service delivery.

What you’ll need:

• Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement.
• Proven experience of following processes, using initiative, and delivering excellent customer service.
• Professional curiosity to identify residents with complex support needs.
• Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur.
• Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels.
• Ability to work effectively as part of a team, working in an agile environment.
• A full UK driving licence and access to a vehicle are essential, as this role requires regular travel across our communities, home visits, and attendance at various locations.

In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible.

Closing Date: Thursday 12th November 2026at 23:59

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.