Housing Officer

Sovereign Network Group; West of England; Hybride; GBP 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

25 Days Holiday + Bank Holidays (with

Private medical insurance

Dental insurance

Life cover at 4x salary

Pension up to 12% matched

Enhanced maternity/paternity/adoption

Résumé du poste

Sovereign Network Group is recruiting a Housing Officer in Bristol. This full-time role offers a mix of home, office, and site visits, with a diary you manage yourself.

You will work directly with residents, colleagues, and partner agencies to deliver customer-focused tenancy, lease, and neighbourhood services, ensuring safety, compliance, and responsiveness. A driving licence and access to a car are required.

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills with the ability to influence and resolve complex issues.
• Collaborative approach working across teams and with external stakeholders.
• Good knowledge of landlord services and applying it in practice.
• Customer-first mindset with a track record of positive outcomes.
• Confidence using digital tools to support service delivery.

Responsabilités

• Deliver tenancy, leasehold, and neighbourhood management services across your locality.
• Act as a trusted point of contact for customers.
• Build relationships with local authorities, community groups, and partner agencies.
• Use data insights to improve services and ensure compliance.
• Support neighbourhood improvements and represent the voice of customers.
• Maintain accurate customer records and responsible data usage.
• Promote SNG’s values of collaboration, safety, and inclusion.

Connaissances

Tenancy management

Neighbourhood management

Communication

Stakeholder engagement

Data-driven service delivery

Driving licence

Description du poste

Salary: £32,000.00 - £40,000.00 Per year

We’re excited to be recruiting a new Housing Officer role to join our team in Bristol. This is a full time permanent role where you will manage your own diary. There will be a mix of working from home, the office and meeting with our customers, colleagues and partner agencies.

The Role:

As a Housing Officer, you’ll be visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You’ll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you’ll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG’s values and culture of collaboration, safety, and inclusion

What we’re looking for:

• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own car

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity, paternity, adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

Please note a Basic DBS check will be undertaken for the successful candidate.

Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

Working for us is so much more than just a job. Whatever your role, you’ll help us provide homes and services for those who need them - and make a real difference to people’s lives.