Housing Officer

SNG (Sovereign Network Group); Greenham; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Holiday allowance 25 days + bank

Holiday buy/sell

Wellbeing days and volunteering days

Pension 12% + Life cover

Enhanced parental pay

Private medical/dental/critical Ill.

Wellbeing discounts & 24/7 virtual GP

Job summary

Sovereign Network Group is hiring a Housing Officer to manage tenancy, lease, and neighbourhood services. The role blends home, office, and fieldwork with one day a week at the Greenham Office and travel across the Oxfordshire area.

You will engage residents, partners, and authorities to deliver customer-focused services, ensuring safety, compliance, and responsive neighbourhood management.

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues.
• A collaborative approach, working across teams and with external stakeholders.
• Good knowledge of landlord services and the ability to apply this in practice.
• A customer-first mindset, with a track record of achieving positive outcomes.
• Confidence using digital tools to support service delivery.
• A full driving licence and access to your own vehicle.

Responsibilities

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG’s values and culture of collaboration, safety, and inclusion

Skills

Communication skills

Relationship-building

Collaborative approach

Digital tools

Driving licence

Customer-focused

Job description

Salary:

£32,000.00 - £40,000.00 Per year

We’re excited to be recruiting for anew Housing Officer role to join our existing team of Housing, ASB and Scheme officers.

Based from our Greenham Office 1 day a week, with travel across the Oxfordshire area.

You’ll manage your own diary with a mix of working from home, office and outwith our customers, colleagues and partner agencies.

The Role:

As a Housing Officer , you’ll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You’ll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you’ll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG’s values and culture of collaboration, safety, and inclusion

What we’re looking for:

• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own vehicle

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.