Housing Officer

Sovereign Network Group; Greenham; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Holiday entitlement

Pension up to 12%

Life cover

Maternity/paternity pay

Private medical insurance

Wellbeing discounts

Volunteer days

Job summary

Sovereign Network Group is seeking a Housing Officer to engage residents and partners across Oxfordshire. Based from Greenham Office one day a week, you will manage tenancy, lease and neighbourhood services while working from home and on site.

You’ll build relationships with authorities and agencies, use data to improve services, and ensure safety, compliance and responsiveness. A driving licence and a customer-first mindset are essential.

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills.
• Collaborative approach across teams and external stakeholders.
• Good knowledge of landlord services and practical application.
• Customer-first mindset with a track record of positive outcomes.
• Confidence using digital tools to support service delivery.
• Full driving licence and access to own vehicle.

Responsibilities

• Deliver tenancy, leasehold, and neighbourhood management services across your locality.
• Act as a trusted point of contact for customers.
• Build relationships with local authorities, community groups, and partner agencies.
• Use data insights to improve services and ensure compliance with legislation and regulations.
• Support neighbourhood improvements and shaping services based on the voice of our customers.
• Maintaining accurate customer records and ensuring data is used responsibly.
• Promote SNG's values and culture of collaboration, safety, and inclusion.

Skills

Tenancy management

Neighbourhood management

Stakeholder engagement

Communication

Driving licence

Data insights

Digital tools

Tools

None

Job description

We're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers.

Based from our Greenham Office 1 day a week, with travel across the Oxfordshire area.

You’ll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.

Salary: £32,000.00 - £40,000.00 Per year

The Role:

As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You’ll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you'll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG's values and culture of collaboration, safety, and inclusion

What we're looking for:

• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own vehicle

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.