Housing Officer

SNG (Sovereign Network Group); Exeter; Híbrido; GBP 32.000 - 40.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

25 Days Holiday + Bank Holidays

Flexible benefits package

Private medical & life cover

Wellbeing & gym discounts

Descripción de la vacante

Sovereign Network Group (SNG) is seeking a Housing Officer to join our team in Exeter. The role is part-time (30 hours per week) with a mix of home and office work, plus travel across the area.

You will manage tenancy, lease and neighbourhood activities, ensuring safe and compliant services while delivering customer-focused outcomes. You will engage with residents, colleagues and partner agencies to drive improvements, maintain records, and promote SNG values of collaboration, safety and

Formación

• Experience delivering tenancy, lease or neighbourhood management services.
• Strong communication and relationship-building skills to influence and resolve issues.
• Collaborative approach across teams and with external stakeholders.
• Knowledge of landlord services and applying it in practice.
• Customer-focused outcomes with data-driven service improvements.

Responsabilidades

• Deliver tenancy, leasehold and neighbourhood management across your locality.
• Be a trusted point of contact for customers and partners.
• Build relationships with local authorities, community groups and agencies.
• Use data insights to improve services and ensure regulatory compliance.
• Support neighbourhood improvements and represent SNG values.

Conocimientos

Communication

Relationship-building

Collaborative working

Customer-first mindset

Driving licence

Herramientas

Digital tools

Descripción del empleo

Salary:

£32,000.00 - £40,000.00 Per year

We’re excited to be recruiting a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers.

This is a part time role working 30 hours a week, we can be flexible with the working hours. You’ll be based from our Exeter Office 2 days a week, with extensive travel across the area.

You will manage your own diary with a mix of working from home, office and meeting with our customers, colleagues and partner agencies.

The Role:

As a Housing Officer , you’ll be visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You’ll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you’ll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG’s values and culture of collaboration, safety, and inclusion

What we’re looking for:

• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own car

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.