Housing Officer

Triumph Consultants Ltd; Stoke-on-Trent; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Triumph Consultants Ltd. seeks an experienced Housing Officer for a 2-month contract in Stoke-on-Trent. The role involves managing tenancies and estates, visiting sites and office work in a hybrid pattern with 50% field presence.

You will apply knowledge of housing legislation and tenancy management to support residents, including vulnerable groups, and handle challenging situations with tact. IT skills and Level 3 qualification or equivalent experience are required.

Qualifications

• Experience in social housing within a local authority or RSL.
• Good knowledge of housing legislation, tenancy conditions and housing management.
• Strong communication and customer service skills, with experience advising residents.
• Ability to manage workloads and handle challenging situations with tact and diplomacy.
• Good IT skills and a relevant Level 3 qualification or equivalent experience.

Responsibilities

• Manage tenancies and estates, including routine visits and tenancy issues.
• Investigate anti-social behaviour and tenancy breaches, taking appropriate action.
• Recover rent arrears and support residents with income and welfare advice.
• Provide advice and support to tenants, including vulnerable residents, and make referrals where needed.
• Prepare reports and legal documents and attend court or tenancy hearings when required.

Skills

Communication skills

Customer service

IT skills

Education

Level 3 qualification

Job description

Triumph Consultants are looking for an experienced Housing Officer with a background in a local authority or Registered Social Landlord (RSL) and a good knowledge of the Housing Act for their client. Contract is for 2 months in Stoke on Trent, ST2 0EU

Pay Rate: £18.04 per hour PAYE

Hybrid role: requiring at least 50% of your time on visits and in the office.

Key requirements

• Experience in social housing within a local authority or RSL.
• Good knowledge of housing legislation, tenancy conditions and housing management.
• Strong communication and customer service skills, with experience advising residents.
• Ability to manage workloads and handle challenging situations with tact and diplomacy.
• Good IT skills and a relevant Level 3 qualification or equivalent experience.

Key responsibilities

• Manage tenancies and estates, including routine visits and tenancy issues.
• Investigate anti-social behaviour and tenancy breaches, taking appropriate action.
• Recover rent arrears and support residents with income and welfare advice.
• Provide advice and support to tenants, including vulnerable residents, and make referrals where needed.
• Prepare reports and legal documents and attend court or tenancy hearings when required.

Reference: Stoke on Trent 5303976

Job Ref: 5303976

Anticipated Length of Assignment:Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role with the right to represent you unless you advise us to the contrary.