Housing Benefit Officer

Triumph Consultants Ltd; Totnes; Hybride; GBP 17 000 - 24 000; Temps partiel

Résumé du poste

Triumph Consultants Ltd are seeking a Housing Benefit Officer to process Housing Benefit and Council Tax Support claims and assist customers by phone. The role is 21 hours per week, with a contract length of 4 to 5 months and a PAYE rate of £14.82 per hour. Remote working is available, with office work accommodated if required.

DBS check required on appointment; standard checks apply. Anticipated assignment length is temporary, but may extend per client needs.

Qualifications

• Extensive Housing Benefit knowledge with ability to start processing from day one.
• Experience using NEC and NECDM along with CX for the phones.
• Experience of assessing claims for Council Tax Support and Housing Benefit.
• Experience dealing with customers, often in difficult circumstances.
• Able to explain complex decisions verbally and in writing to customers and colleagues.
• Able to cope with a high volume and pressurised environment where customers are under stress.

Responsabilités

• Process Housing Benefit and Council Tax Support claims and deal with customers on the phone.
• Use NEC and NECDM along with CX for the phones.
• Refer suspicions of irregular or fraudulent applications for benefits for further investigation.
• Notify claimants of decisions and ensure correct recording for audit and subsidy purposes.
• Manage workload and input data accurately to maximise Housing Benefit Subsidy for the Councils.
• You may receive mailouts regarding roles outside your immediate vicinity; opt out if desired.

Connaissances

Housing Benefit knowledge

Customer service

Phone handling

Outils

NEC/NECDM

CX for phones

Description du poste

Triumph Consultants are looking for a Housing Benefit Officer to Process Housing Benefit, Council Tax Support claims and deal with customers on the phone. Contract is for months in PLACE postcode.

Pay Rate: £14.82 per hour PAYE

Hours per week: 21 Monday – Friday, normal working hours

Contract length: 4 to 5 months

Remote working but office working can be accommodated if required.

Standard DBS check to be completed on appointment

This is a 21 hour per week vacancy with the hours to be agreed with the successful applicant.

The purpose of this role is to

Key requirements:

• Extensive Housing Benefit knowledge and be able to start processing from day one (procedural training on schemes will be given)
• Experience of using Council systems; NEC and NECDM along with CX for the phones
• Experience of assessing claims for Council Tax Support and Housing Benefit
• Experience of dealing with customers, often in difficult circumstances
• Able to explain complex decisions verbally and in writing to customers and colleagues, with the ability to adjust the style or nature as appropriate
• Able to cope with a high volume and pressurised environment where customers are often under a high degree of personal and/or financial stress.

Key responsibilities:

• Process Housing Benefit, Council Tax Support claims and deal with customers on the phone.
• Use Council systems; NEC and NECDM along with CX for the phones
• Ensure that any suspicions of irregular or fraudulent applications for benefits, discounts and exemptions are referred for further investigation.
• Notify claimants of decisions and ensure correct recording for audit and subsidy purposes.
• Responsible for ensuring your own workload is managed effectively and that data is input accurately to produce the correct benefit entitlement and maximise Housing Benefit Subsidy due to the Councils.
• We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

Thank you for your interest in working with us.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Job Ref: 5308889

Anticipated Length of Assignment:Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.