Housing Resolutions Officer

Triumph Consultants Ltd; Wembley; On-site; GBP 24,000 - 35,000; Full time

Job summary

Triumph Consultants Ltd in Wembley, England, is seeking a Housing Resolutions Officer for a 6-month contract. The role is 36 hours per week, office and field based in Wembley (HA9 0FJ) with pay £21.41 per hour PAYE and basic DBS required.

The officer will advise households in temporary accommodation on housing options, coordinate with the Social Housing Assessment and Lettings team, and signpost to other agencies as needed.

Qualifications

• Knowledge of Housing Act 1996 parts 6 & 7.
• Understanding of homelessness and housing issues.
• Experience advising customers and vulnerable groups.
• Knowledge of temporary accommodation provision.

Responsibilities

• Visit households in temporary accommodation to provide advice on housing options.
• Monitor bidding activity with Social Housing Assessment and Lettings team.
• Signpost households to other agencies as required.
• Assist homeless households in temporary accommodation deal with welfare reforms.
• Encourage and help homeless households to comply with their licence or tenancy conditions.
• Investigate cases of domestic violence and fear of violence reported by households in temporary accommodation.

Skills

Housing Act knowledge

Homelessness Act knowledge

Localism Act knowledge

Homelessness Reduction Act knowledge

Housing options advice

Vulnerable client support

Job description

Housing Resolutions Officer

Triumph Consultants are looking foraHousing Resolutions Officer toprovide housing options advice to households in temporary accommodation and promote

effective move-on to other settled housing. Contract is for 6 months inWembley, HA9 0FJ.

Pay Rate: £21.41per hour PAYE

Hours per week: 36 Monday – Friday, normal working hours

Location:Wembley, HA9 0FJ

Office and field based

Basic DBS required on offer

Key requirements

• Knowledge of the Housing Act 1996, parts 6 and 7,the Homelessness Act 2002, Localism Act 2012, HomelessnessReduction Act 2017
• A good understanding and awareness of housing issues and homelessness issues.
• Strong knowledge of landlord and tenant law
• Experience of giving advice and information to customers andworking with vulnerable groups
• Knowledge of temporary accommodation provision and usage

Key responsibilities

• To visit households in temporary accommodation to provide them with advice and guidance on housing options
• Work with the Social Housing Assessment and Lettings team to monitor bidding activityacross households in temporary accommodation
• Signpost/refer households in temporary accommodation to other agencies as required
• Assist homeless households in temporary accommodation deal with the effects of thewelfare reforms
• Encourage and help homeless households in temporary accommodation to comply withtheir licence or tenancy conditions
• To investigate cases of domestic violence and fear of violence reported by households intemporary accommodation

Reference:Brent 000B 7367 / 1

Anticipated Length of Assignment:Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Job Ref: 000B 7367 / 1