Housing Officer (Hybrid)

Essential Employment; Stoke-on-Trent; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Essential Employment seeks a Housing Officer (Hybrid) in Stoke-on-Trent. The role involves tenancy management, ASB control, and estate oversight with a strong emphasis on tenant engagement and referrals to support services. Collaborative work across the housing team and external agencies is expected.

The position is full-time on a temporary contract, offering hybrid work with at least 50% on patch and in-office presence. Salary is paid at £19.47 per hour under PAYE terms.

Qualifications

• Experience in housing management and tenancy support.
• Ability to liaise with tenants, agencies and colleagues.
• Understanding of social housing policies and relevant legislation.

Responsibilities

• Provide housing management services with a designated area.
• Manage tenancy and estate-related issues on patch.
• Address anti-social behaviour and referrals to agencies.
• Consult tenants and maximise rental income where applicable.
• Keep up-to-date with relevant housing legislation.
• Communicate with the housing team, client and external bodies.
• Attend meetings and respond to ASB and tenancy issues.
• Identify tenancy support needs and make referrals.

Skills

Tenancy management

ASB management

Estate management

Communication

Job description

Housing Officer (Hybrid) needed in Stoke on Trent, £19.47ph

PAYE – Reference: 5303976

Hybrid working but a minimum of at least 50% on patch and working from the office.

1. To provide housing management services with a designated work area including:
   • Tenancy management
   • Management of anti-social behaviour
   • Estate management
   • Identification of Tenancy support, advice and referral to appropriate agencies
   • Tenant consultation and participation
   • Recovery of rent arrears and maximisation of rental and other income for all services

1. To manage cases, maintain a direct involvement, identify the factors and develop appropriate actions in line with the priorities and practices of the client.
2. To keep abreast of all relevant legislation.
3. To contribute to the overall performance of the Directorate through personal performance, co-operation with other groups and in support of initiatives as approved by the Strategic Manager – Housing Management.
4. Establish and maintain good lines of communication within the housing team, the client and with outside agencies concerning matters relating to the area and services managed.
5. Attend meetings and undertake relevant actions and visits out of office hours as required.
6. Be effective and efficient in the provision of comprehensive landlord functions giving general advice and assistance to tenants, leaseholders and all residents.
7. To receive and respond to ASB and tenancy and estate management issues and develop appropriate solutions in line with the policies, priorities and practices.
8. To assist in identifying tenancy support needs and make relevant referrals to appropriate agencies.

This is aFull time role on atemporary contract basis

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.